Call Management Using Software Agents

R. Marques; B. Marques; R. Teixeira de Oliveira

doi:10.3990/2.12

Call Management Using Software Agents

R. Marques, B. Marques, R. Teixeira de Oliveira

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Professional

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Abstract

In this paper, an agent-based platform to control and to manage the interaction between customer and different ATM service provider networks is addressed. The aim of the presented approach is to offer an ATM end-user Quality of Service (QoS) and costs information, enabling him to establish a proper routing policy when multiple switched-based ATMWANs are present. The system architecture described allows the retrieval of fundamental information by certified agents, potentially possessed by concurrent ATM service providers (ASPs), revealing a real market-based behavior. As a result, the attributes and metrics of each possible path will translate the QoS offered and the costs charged, allowing the end-user to choose the ASP that best suites his needs.

Original language	English
Title of host publication	Operations & Management
Subtitle of host publication	12th International Workshop on Distributed Systems, DSOM 2001, Nancy, France, October 15-17, 2001: Proceedings
Editors	Olivier Festor, Aiko Pras
Place of Publication	Rocquencourt
Publisher	INRIA
Pages	129-138
Number of pages	10
ISBN (Print)	9782726111901
DOIs	https://doi.org/10.3990/2.12
Publication status	Published - 2001
Externally published	Yes
Event	12th IEEE/IFIP International Workshop on Distributed Systems, DSOM 2001: Internet Services: Management Beyond the Element - Nancy, France Duration: 15 Oct 2001 → 17 Oct 2001 Conference number: 12 https://www.simpleweb.org/ifip/Conferences/DSOM/2001/DSOM2001/index-2.html

Conference

Conference	12th IEEE/IFIP International Workshop on Distributed Systems, DSOM 2001
Abbreviated title	DSOM
Country/Territory	France
City	Nancy
Period	15/10/01 → 17/10/01
Internet address	https://www.simpleweb.org/ifip/Conferences/DSOM/2001/DSOM2001/index-2.html

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10.3990/2.12

ArticleFinal published version, 129 KB

https://dblp.org/rec/conf/dsom/MarquesMO01

1 Book

Operations & Management: 12th International Workshop on Distributed Systems, DSOM 2001: proceedings
Festor, O. & Pras, A., 2001, Rocquencourt, France: INRIA . 339 p.
Research output: Book/Report › Book › Academic

Open Access
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Cite this

@inproceedings{41f6c10650a047529ecde6eb5ee7bee6,

title = "Call Management Using Software Agents",

abstract = "In this paper, an agent-based platform to control and to manage the interaction between customer and different ATM service provider networks is addressed. The aim of the presented approach is to offer an ATM end-user Quality of Service (QoS) and costs information, enabling him to establish a proper routing policy when multiple switched-based ATMWANs are present. The system architecture described allows the retrieval of fundamental information by certified agents, potentially possessed by concurrent ATM service providers (ASPs), revealing a real market-based behavior. As a result, the attributes and metrics of each possible path will translate the QoS offered and the costs charged, allowing the end-user to choose the ASP that best suites his needs.",

author = "R. Marques and B. Marques and {Teixeira de Oliveira}, R.",

year = "2001",

doi = "10.3990/2.12",

language = "English",

isbn = "9782726111901",

pages = "129--138",

editor = "Olivier Festor and Aiko Pras",

booktitle = "Operations & Management",

publisher = "INRIA ",

note = "12th IEEE/IFIP International Workshop on Distributed Systems, DSOM 2001 : Internet Services: Management Beyond the Element, DSOM ; Conference date: 15-10-2001 Through 17-10-2001",

url = "https://www.simpleweb.org/ifip/Conferences/DSOM/2001/DSOM2001/index-2.html",

}

Marques, R, Marques, B & Teixeira de Oliveira, R 2001, Call Management Using Software Agents. in O Festor & A Pras (eds), Operations & Management: 12th International Workshop on Distributed Systems, DSOM 2001, Nancy, France, October 15-17, 2001: Proceedings. INRIA , Rocquencourt, pp. 129-138, 12th IEEE/IFIP International Workshop on Distributed Systems, DSOM 2001, Nancy, France, 15/10/01. https://doi.org/10.3990/2.12

Call Management Using Software Agents. / Marques, R.; Marques, B.; Teixeira de Oliveira, R.
Operations & Management: 12th International Workshop on Distributed Systems, DSOM 2001, Nancy, France, October 15-17, 2001: Proceedings. ed. / Olivier Festor; Aiko Pras. Rocquencourt: INRIA , 2001. p. 129-138.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Professional

TY - GEN

T1 - Call Management Using Software Agents

AU - Marques, R.

AU - Marques, B.

AU - Teixeira de Oliveira, R.

N1 - Conference code: 12

PY - 2001

Y1 - 2001

N2 - In this paper, an agent-based platform to control and to manage the interaction between customer and different ATM service provider networks is addressed. The aim of the presented approach is to offer an ATM end-user Quality of Service (QoS) and costs information, enabling him to establish a proper routing policy when multiple switched-based ATMWANs are present. The system architecture described allows the retrieval of fundamental information by certified agents, potentially possessed by concurrent ATM service providers (ASPs), revealing a real market-based behavior. As a result, the attributes and metrics of each possible path will translate the QoS offered and the costs charged, allowing the end-user to choose the ASP that best suites his needs.

AB - In this paper, an agent-based platform to control and to manage the interaction between customer and different ATM service provider networks is addressed. The aim of the presented approach is to offer an ATM end-user Quality of Service (QoS) and costs information, enabling him to establish a proper routing policy when multiple switched-based ATMWANs are present. The system architecture described allows the retrieval of fundamental information by certified agents, potentially possessed by concurrent ATM service providers (ASPs), revealing a real market-based behavior. As a result, the attributes and metrics of each possible path will translate the QoS offered and the costs charged, allowing the end-user to choose the ASP that best suites his needs.

U2 - 10.3990/2.12

DO - 10.3990/2.12

M3 - Conference contribution

SN - 9782726111901

SP - 129

EP - 138

BT - Operations & Management

A2 - Festor, Olivier

A2 - Pras, Aiko

PB - INRIA

CY - Rocquencourt

T2 - 12th IEEE/IFIP International Workshop on Distributed Systems, DSOM 2001

Y2 - 15 October 2001 through 17 October 2001

ER -

Call Management Using Software Agents

Abstract

Conference

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Research output

Operations & Management: 12th International Workshop on Distributed Systems, DSOM 2001: proceedings

Cite this