Call Management Using Software Agents

R. Marques, B. Marques, R. Teixeira de Oliveira

Research output: Chapter in Book/Report/Conference proceedingConference contributionProfessional

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In this paper, an agent-based platform to control and to manage the interaction between customer and different ATM service provider networks is addressed. The aim of the presented approach is to offer an ATM end-user Quality of Service (QoS) and costs information, enabling him to establish a proper routing policy when multiple switched-based ATMWANs are present. The system architecture described allows the retrieval of fundamental information by certified agents, potentially possessed by concurrent ATM service providers (ASPs), revealing a real market-based behavior. As a result, the attributes and metrics of each possible path will translate the QoS offered and the costs charged, allowing the end-user to choose the ASP that best suites his needs.
Original languageEnglish
Title of host publicationOperations & Management
Subtitle of host publication12th International Workshop on Distributed Systems, DSOM 2001, Nancy, France, October 15-17, 2001: Proceedings
EditorsOlivier Festor, Aiko Pras
Place of PublicationRocquencourt
Number of pages10
ISBN (Print)9782726111901
Publication statusPublished - 2001
Externally publishedYes
Event12th IEEE/IFIP International Workshop on Distributed Systems, DSOM 2001: Internet Services: Management Beyond the Element - Nancy, France
Duration: 15 Oct 200117 Oct 2001
Conference number: 12


Conference12th IEEE/IFIP International Workshop on Distributed Systems, DSOM 2001
Abbreviated titleDSOM
Internet address


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