Capturing conflict experiences five methods for identifying intrapersonal concern conflicts

Deger Ozkaramanli; Elif Özcan; Pieter M.A. Desmet

Capturing conflict experiences five methods for identifying intrapersonal concern conflicts

Deger Ozkaramanli, Elif Özcan, Pieter M.A. Desmet

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

2 Citations (Scopus)

15 Downloads (Pure)

Abstract

This paper starts from the proposition that concern conflicts can be powerful starting points for user-centered design processes. Our focus is on the challenge to identify conflicting concerns that are both inspiring and relevant in the context of use, or in the users general context of life. First, three main ingredients of concern conflict experiences are introduced: choices, goals, and emotions. We propose that any of these ingredients can be used as an entry point to access concern conflict experiences. Next, five research methods are suggested that can be used to identify relevant and inspiring concern conflicts; three methods that are user-centered, and two that are designer-centered. We describe these methods using illustrative research contexts with the intention to inform and inspire suitable research protocols when designers are actively seeking concern conflicts.

Original language	English
Title of host publication	9th International Conference on Design and Emotion 2014
Subtitle of host publication	The Colors of Care
Editors	J. Salamanca, P. Desmet, A. Burbano, G. Ludden, J. Maya
Place of Publication	Bogotá
Publisher	Universidad de los Andes
Pages	317-324
Number of pages	8
ISBN (Electronic)	978-958-774-070-7
Publication status	Published - 2014
Externally published	Yes
Event	9th International Conference on Design and Emotion 2014: The Colors of Care - Universidad de los Andes, Bogota, Colombia Duration: 6 Oct 2014 → 10 Oct 2014 Conference number: 9 https://uxmag.com/events/9th-design-and-emotion-conference-the-colors-of-care

Conference

Conference	9th International Conference on Design and Emotion 2014
Country/Territory	Colombia
City	Bogota
Period	6/10/14 → 10/10/14
Internet address	https://uxmag.com/events/9th-design-and-emotion-conference-the-colors-of-care

Keywords

Concern
Conflict
Design
Method
Tool

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Ozkaramanli2014capturingFinal published version, 373 KB

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title = "Capturing conflict experiences five methods for identifying intrapersonal concern conflicts",

abstract = "This paper starts from the proposition that concern conflicts can be powerful starting points for user-centered design processes. Our focus is on the challenge to identify conflicting concerns that are both inspiring and relevant in the context of use, or in the users general context of life. First, three main ingredients of concern conflict experiences are introduced: choices, goals, and emotions. We propose that any of these ingredients can be used as an entry point to access concern conflict experiences. Next, five research methods are suggested that can be used to identify relevant and inspiring concern conflicts; three methods that are user-centered, and two that are designer-centered. We describe these methods using illustrative research contexts with the intention to inform and inspire suitable research protocols when designers are actively seeking concern conflicts.",

keywords = "Concern, Conflict, Design, Method, Tool",

author = "Deger Ozkaramanli and Elif {\"O}zcan and Desmet, {Pieter M.A.}",

year = "2014",

language = "English",

pages = "317--324",

editor = "J. Salamanca and P. Desmet and A. Burbano and G. Ludden and J. Maya",

booktitle = "9th International Conference on Design and Emotion 2014",

publisher = "Universidad de los Andes",

address = "Colombia",

note = "9th International Conference on Design and Emotion 2014 : The Colors of Care ; Conference date: 06-10-2014 Through 10-10-2014",

url = "https://uxmag.com/events/9th-design-and-emotion-conference-the-colors-of-care",

}

Ozkaramanli, D, Özcan, E & Desmet, PMA 2014, Capturing conflict experiences five methods for identifying intrapersonal concern conflicts. in J Salamanca, P Desmet, A Burbano, G Ludden & J Maya (eds), 9th International Conference on Design and Emotion 2014: The Colors of Care. Universidad de los Andes, Bogotá, pp. 317-324, 9th International Conference on Design and Emotion 2014, Bogota, Colombia, 6/10/14.

Capturing conflict experiences five methods for identifying intrapersonal concern conflicts. / Ozkaramanli, Deger; Özcan, Elif; Desmet, Pieter M.A.

9th International Conference on Design and Emotion 2014: The Colors of Care. ed. / J. Salamanca; P. Desmet; A. Burbano; G. Ludden; J. Maya. Bogotá : Universidad de los Andes, 2014. p. 317-324.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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AU - Özcan, Elif

AU - Desmet, Pieter M.A.

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N2 - This paper starts from the proposition that concern conflicts can be powerful starting points for user-centered design processes. Our focus is on the challenge to identify conflicting concerns that are both inspiring and relevant in the context of use, or in the users general context of life. First, three main ingredients of concern conflict experiences are introduced: choices, goals, and emotions. We propose that any of these ingredients can be used as an entry point to access concern conflict experiences. Next, five research methods are suggested that can be used to identify relevant and inspiring concern conflicts; three methods that are user-centered, and two that are designer-centered. We describe these methods using illustrative research contexts with the intention to inform and inspire suitable research protocols when designers are actively seeking concern conflicts.

AB - This paper starts from the proposition that concern conflicts can be powerful starting points for user-centered design processes. Our focus is on the challenge to identify conflicting concerns that are both inspiring and relevant in the context of use, or in the users general context of life. First, three main ingredients of concern conflict experiences are introduced: choices, goals, and emotions. We propose that any of these ingredients can be used as an entry point to access concern conflict experiences. Next, five research methods are suggested that can be used to identify relevant and inspiring concern conflicts; three methods that are user-centered, and two that are designer-centered. We describe these methods using illustrative research contexts with the intention to inform and inspire suitable research protocols when designers are actively seeking concern conflicts.

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KW - Conflict

KW - Design

KW - Method

KW - Tool

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BT - 9th International Conference on Design and Emotion 2014

A2 - Salamanca, J.

A2 - Desmet, P.

A2 - Burbano, A.

A2 - Ludden, G.

A2 - Maya, J.

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CY - Bogotá

T2 - 9th International Conference on Design and Emotion 2014

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ER -

Capturing conflict experiences five methods for identifying intrapersonal concern conflicts

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Conference

Keywords

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