Capturing conflict experiences five methods for identifying intrapersonal concern conflicts

Deger Ozkaramanli, Elif Özcan, Pieter M.A. Desmet

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

1 Citation (Scopus)
6 Downloads (Pure)

Abstract

This paper starts from the proposition that concern conflicts can be powerful starting points for user-centered design processes. Our focus is on the challenge to identify conflicting concerns that are both inspiring and relevant in the context of use, or in the users general context of life. First, three main ingredients of concern conflict experiences are introduced: choices, goals, and emotions. We propose that any of these ingredients can be used as an entry point to access concern conflict experiences. Next, five research methods are suggested that can be used to identify relevant and inspiring concern conflicts; three methods that are user-centered, and two that are designer-centered. We describe these methods using illustrative research contexts with the intention to inform and inspire suitable research protocols when designers are actively seeking concern conflicts.

Original languageEnglish
Title of host publication9th International Conference on Design and Emotion 2014
Subtitle of host publicationThe Colors of Care
EditorsJ. Salamanca, P. Desmet, A. Burbano, G. Ludden, J. Maya
Place of PublicationBogotá
PublisherUniversidad de los Andes
Pages317-324
Number of pages8
ISBN (Electronic)978-958-774-070-7
Publication statusPublished - 2014
Externally publishedYes
Event9th International Conference on Design and Emotion 2014: The Colors of Care - Universidad de los Andes, Bogota, Colombia
Duration: 6 Oct 201410 Oct 2014
Conference number: 9
https://uxmag.com/events/9th-design-and-emotion-conference-the-colors-of-care

Conference

Conference9th International Conference on Design and Emotion 2014
CountryColombia
CityBogota
Period6/10/1410/10/14
Internet address

Keywords

  • Concern
  • Conflict
  • Design
  • Method
  • Tool

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