Case-Base Maintenance for CCBR-Based Process Evolution

Barbara Weber, Manfred Reichert, Werner Wild

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    21 Citations (Scopus)
    14 Downloads (Pure)


    The success of a company more and more depends on its ability to flexibly and quickly react to changes. Combining process management techniques and conversational case-based reasoning (CCBR) allows for flexibly aligning the business processes to new requirements by providing integrated process life cycle support. This includes the adaptation of business processes to changing needs by allowing deviations from the predefined process model, the memorization and the reuse of these deviations using CCBR, and the derivation of process improvements from cases. However, to effectively support users during the whole process life cycle, the quality of the data maintained in the case base (CB) is essential. Low problem solving efficiency of the CCBR system as well as inconsistent or inaccurate cases can limit user acceptance. In this paper we describe fundamental requirements for CB maintenance, which arise when integrating business process management (BPM) and CCBR and elaborate our approach to meeting these requirements.
    Original languageEnglish
    Title of host publicationAdvances in Case-Based Reasoning
    Subtitle of host publication8th European Conference, ECCBR 2006, Fethiye, Turkey, September 4-7, 2006, Proceedings
    EditorsThomas Roth-Berghofer, Mehmet H. Göker, H. Altay Güvenir
    Place of PublicationBerlin, Heidelberg
    Number of pages15
    ISBN (Electronic)978-3-540-36846-5
    ISBN (Print)978-3-540-36843-4
    Publication statusPublished - 26 Aug 2006
    Event8th European Conference on Advances in Case-Based Reasoning, ECCBR 2006
    - Fethiye, Turkey
    Duration: 4 Sept 20067 Sept 2006
    Conference number: 8

    Publication series

    NameLecture Notes in Computer Science
    PublisherSpringer Verlag
    ISSN (Print)0302-9743
    ISSN (Electronic)1611-3349


    Conference8th European Conference on Advances in Case-Based Reasoning, ECCBR 2006
    Abbreviated title ECCBR


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