Case-Base Maintenance for CCBR-Based Process Evolution

Barbara Weber; Manfred Reichert; Werner Wild

doi:10.1007/11805816_10

Case-Base Maintenance for CCBR-Based Process Evolution

Barbara Weber, Manfred Reichert, Werner Wild

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

21 Citations (Scopus)

14 Downloads (Pure)

Abstract

The success of a company more and more depends on its ability to flexibly and quickly react to changes. Combining process management techniques and conversational case-based reasoning (CCBR) allows for flexibly aligning the business processes to new requirements by providing integrated process life cycle support. This includes the adaptation of business processes to changing needs by allowing deviations from the predefined process model, the memorization and the reuse of these deviations using CCBR, and the derivation of process improvements from cases. However, to effectively support users during the whole process life cycle, the quality of the data maintained in the case base (CB) is essential. Low problem solving efficiency of the CCBR system as well as inconsistent or inaccurate cases can limit user acceptance. In this paper we describe fundamental requirements for CB maintenance, which arise when integrating business process management (BPM) and CCBR and elaborate our approach to meeting these requirements.

Original language	English
Title of host publication	Advances in Case-Based Reasoning
Subtitle of host publication	8th European Conference, ECCBR 2006, Fethiye, Turkey, September 4-7, 2006, Proceedings
Editors	Thomas Roth-Berghofer, Mehmet H. Göker, H. Altay Güvenir
Place of Publication	Berlin, Heidelberg
Publisher	Springer
Pages	106-120
Number of pages	15
ISBN (Electronic)	978-3-540-36846-5
ISBN (Print)	978-3-540-36843-4
DOIs	https://doi.org/10.1007/11805816_10
Publication status	Published - 26 Aug 2006
Event	8th European Conference on Advances in Case-Based Reasoning, ECCBR 2006 - Fethiye, Turkey Duration: 4 Sept 2006 → 7 Sept 2006 Conference number: 8

Publication series

Name	Lecture Notes in Computer Science
Publisher	Springer Verlag
Volume	4106
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	8th European Conference on Advances in Case-Based Reasoning, ECCBR 2006
Abbreviated title	ECCBR
Country/Territory	Turkey
City	Fethiye
Period	4/09/06 → 7/09/06

Keywords

SCS-Services
n/a OA procedure

Access to Document

10.1007/11805816_10

Cite this

Weber, B., Reichert, M., & Wild, W. (2006). Case-Base Maintenance for CCBR-Based Process Evolution. In T. Roth-Berghofer, M. H. Göker, & H. A. Güvenir (Eds.), Advances in Case-Based Reasoning: 8th European Conference, ECCBR 2006, Fethiye, Turkey, September 4-7, 2006, Proceedings (pp. 106-120). (Lecture Notes in Computer Science; Vol. 4106). Springer. https://doi.org/10.1007/11805816_10

Weber, Barbara ; Reichert, Manfred ; Wild, Werner. / Case-Base Maintenance for CCBR-Based Process Evolution. Advances in Case-Based Reasoning: 8th European Conference, ECCBR 2006, Fethiye, Turkey, September 4-7, 2006, Proceedings. editor / Thomas Roth-Berghofer ; Mehmet H. Göker ; H. Altay Güvenir. Berlin, Heidelberg : Springer, 2006. pp. 106-120 (Lecture Notes in Computer Science).

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title = "Case-Base Maintenance for CCBR-Based Process Evolution",

abstract = "The success of a company more and more depends on its ability to flexibly and quickly react to changes. Combining process management techniques and conversational case-based reasoning (CCBR) allows for flexibly aligning the business processes to new requirements by providing integrated process life cycle support. This includes the adaptation of business processes to changing needs by allowing deviations from the predefined process model, the memorization and the reuse of these deviations using CCBR, and the derivation of process improvements from cases. However, to effectively support users during the whole process life cycle, the quality of the data maintained in the case base (CB) is essential. Low problem solving efficiency of the CCBR system as well as inconsistent or inaccurate cases can limit user acceptance. In this paper we describe fundamental requirements for CB maintenance, which arise when integrating business process management (BPM) and CCBR and elaborate our approach to meeting these requirements.",

keywords = "SCS-Services, n/a OA procedure",

author = "Barbara Weber and Manfred Reichert and Werner Wild",

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booktitle = "Advances in Case-Based Reasoning",

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Weber, B, Reichert, M & Wild, W 2006, Case-Base Maintenance for CCBR-Based Process Evolution. in T Roth-Berghofer, MH Göker & HA Güvenir (eds), Advances in Case-Based Reasoning: 8th European Conference, ECCBR 2006, Fethiye, Turkey, September 4-7, 2006, Proceedings. Lecture Notes in Computer Science, vol. 4106, Springer, Berlin, Heidelberg, pp. 106-120, 8th European Conference on Advances in Case-Based Reasoning, ECCBR 2006
, Fethiye, Turkey, 4/09/06. https://doi.org/10.1007/11805816_10

Case-Base Maintenance for CCBR-Based Process Evolution. / Weber, Barbara; Reichert, Manfred; Wild, Werner.
Advances in Case-Based Reasoning: 8th European Conference, ECCBR 2006, Fethiye, Turkey, September 4-7, 2006, Proceedings. ed. / Thomas Roth-Berghofer; Mehmet H. Göker; H. Altay Güvenir. Berlin, Heidelberg: Springer, 2006. p. 106-120 (Lecture Notes in Computer Science; Vol. 4106).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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AU - Weber, Barbara

AU - Reichert, Manfred

AU - Wild, Werner

N1 - Conference code: 8

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N2 - The success of a company more and more depends on its ability to flexibly and quickly react to changes. Combining process management techniques and conversational case-based reasoning (CCBR) allows for flexibly aligning the business processes to new requirements by providing integrated process life cycle support. This includes the adaptation of business processes to changing needs by allowing deviations from the predefined process model, the memorization and the reuse of these deviations using CCBR, and the derivation of process improvements from cases. However, to effectively support users during the whole process life cycle, the quality of the data maintained in the case base (CB) is essential. Low problem solving efficiency of the CCBR system as well as inconsistent or inaccurate cases can limit user acceptance. In this paper we describe fundamental requirements for CB maintenance, which arise when integrating business process management (BPM) and CCBR and elaborate our approach to meeting these requirements.

AB - The success of a company more and more depends on its ability to flexibly and quickly react to changes. Combining process management techniques and conversational case-based reasoning (CCBR) allows for flexibly aligning the business processes to new requirements by providing integrated process life cycle support. This includes the adaptation of business processes to changing needs by allowing deviations from the predefined process model, the memorization and the reuse of these deviations using CCBR, and the derivation of process improvements from cases. However, to effectively support users during the whole process life cycle, the quality of the data maintained in the case base (CB) is essential. Low problem solving efficiency of the CCBR system as well as inconsistent or inaccurate cases can limit user acceptance. In this paper we describe fundamental requirements for CB maintenance, which arise when integrating business process management (BPM) and CCBR and elaborate our approach to meeting these requirements.

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BT - Advances in Case-Based Reasoning

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Weber B, Reichert M, Wild W. Case-Base Maintenance for CCBR-Based Process Evolution. In Roth-Berghofer T, Göker MH, Güvenir HA, editors, Advances in Case-Based Reasoning: 8th European Conference, ECCBR 2006, Fethiye, Turkey, September 4-7, 2006, Proceedings. Berlin, Heidelberg: Springer. 2006. p. 106-120. (Lecture Notes in Computer Science). doi: 10.1007/11805816_10

Case-Base Maintenance for CCBR-Based Process Evolution

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