Abstract
Most e-Government research focuses on citizens, the use and effects of electronic channels and services. However, businesses are an important target group for governmental agencies as well. Governmental agencies have a duty to inform businesses and to make this information easy to access. In order to increase accessibility it is important to closely relate to the behavior of users. Therefore, the purpose of the present investigation is to gain insight about the channel and source choice of entrepreneurs in a public organizational context. According to 323 entrepreneurs, who filled out an electronic questionnaire, the internet is the most preferred channel and a search engine is the most preferred source for obtaining governmental information. Business-, entrepreneur- and situational characteristics have, although small, effect on these choices.
Original language | English |
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Title of host publication | Electronic Government: |
Subtitle of host publication | 9th IFIP WG 8.5 International Conference, EGOV 2010, Lausanne, Switzerland, August 29 - September 2, 2010. Proceedings |
Editors | Maria A. Wimmer, Jean-Loup Chappelet, Marijn Janssen, Hans J. Scholl |
Place of Publication | Berlin |
Publisher | Springer |
Pages | 144-155 |
Number of pages | 12 |
ISBN (Electronic) | 978-3-642-14799-9 |
ISBN (Print) | 978-3-642-14798-2 |
DOIs | |
Publication status | Published - 2010 |
Event | 9th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2010 - Lausanne, Switzerland Duration: 29 Aug 2010 → 2 Sep 2010 Conference number: 9 |
Publication series
Name | Lecture notes in computer science |
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Publisher | Springer |
Volume | 6228 |
ISSN (Print) | 0302-9743 |
ISSN (Electronic) | 1611-3349 |
Conference
Conference | 9th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2010 |
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Abbreviated title | EGOV |
Country/Territory | Switzerland |
City | Lausanne |
Period | 29/08/10 → 2/09/10 |
Keywords
- METIS-270244
- IR-94523