Channel choice and source choice of entrepreneurs in a public organizational context: the Dutch case

Jurjen Jansen, Lidwien van de Wijngaert, Willem Pieterson

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    6 Citations (Scopus)

    Abstract

    Most e-Government research focuses on citizens, the use and effects of electronic channels and services. However, businesses are an important target group for governmental agencies as well. Governmental agencies have a duty to inform businesses and to make this information easy to access. In order to increase accessibility it is important to closely relate to the behavior of users. Therefore, the purpose of the present investigation is to gain insight about the channel and source choice of entrepreneurs in a public organizational context. According to 323 entrepreneurs, who filled out an electronic questionnaire, the internet is the most preferred channel and a search engine is the most preferred source for obtaining governmental information. Business-, entrepreneur- and situational characteristics have, although small, effect on these choices.
    Original languageEnglish
    Title of host publicationElectronic Government:
    Subtitle of host publication9th IFIP WG 8.5 International Conference, EGOV 2010, Lausanne, Switzerland, August 29 - September 2, 2010. Proceedings
    EditorsMaria A. Wimmer, Jean-Loup Chappelet, Marijn Janssen, Hans J. Scholl
    Place of PublicationBerlin
    PublisherSpringer
    Pages144-155
    Number of pages12
    ISBN (Electronic)978-3-642-14799-9
    ISBN (Print)978-3-642-14798-2
    DOIs
    Publication statusPublished - 2010
    Event9th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2010 - Lausanne, Switzerland
    Duration: 29 Aug 20102 Sep 2010
    Conference number: 9

    Publication series

    NameLecture notes in computer science
    PublisherSpringer
    Volume6228
    ISSN (Print)0302-9743
    ISSN (Electronic)1611-3349

    Conference

    Conference9th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2010
    Abbreviated titleEGOV
    CountrySwitzerland
    CityLausanne
    Period29/08/102/09/10

    Keywords

    • METIS-270244
    • IR-94523

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  • Cite this

    Jansen, J., van de Wijngaert, L., & Pieterson, W. (2010). Channel choice and source choice of entrepreneurs in a public organizational context: the Dutch case. In M. A. Wimmer, J-L. Chappelet, M. Janssen, & H. J. Scholl (Eds.), Electronic Government: : 9th IFIP WG 8.5 International Conference, EGOV 2010, Lausanne, Switzerland, August 29 - September 2, 2010. Proceedings (pp. 144-155). (Lecture notes in computer science; Vol. 6228). Berlin: Springer. https://doi.org/10.1007/978-3-642-14799-9_13