Channel choice and source choice of entrepreneurs in a public organizational context: the Dutch case

Jurjen Jansen; Lidwien van de Wijngaert; Willem Pieterson

doi:10.1007/978-3-642-14799-9_13

Channel choice and source choice of entrepreneurs in a public organizational context: the Dutch case

Jurjen Jansen, Lidwien van de Wijngaert, Willem Pieterson

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

6 Citations (Scopus)

Abstract

Most e-Government research focuses on citizens, the use and effects of electronic channels and services. However, businesses are an important target group for governmental agencies as well. Governmental agencies have a duty to inform businesses and to make this information easy to access. In order to increase accessibility it is important to closely relate to the behavior of users. Therefore, the purpose of the present investigation is to gain insight about the channel and source choice of entrepreneurs in a public organizational context. According to 323 entrepreneurs, who filled out an electronic questionnaire, the internet is the most preferred channel and a search engine is the most preferred source for obtaining governmental information. Business-, entrepreneur- and situational characteristics have, although small, effect on these choices.

Original language	English
Title of host publication	Electronic Government:
Subtitle of host publication	9th IFIP WG 8.5 International Conference, EGOV 2010, Lausanne, Switzerland, August 29 - September 2, 2010. Proceedings
Editors	Maria A. Wimmer, Jean-Loup Chappelet, Marijn Janssen, Hans J. Scholl
Place of Publication	Berlin
Publisher	Springer
Pages	144-155
Number of pages	12
ISBN (Electronic)	978-3-642-14799-9
ISBN (Print)	978-3-642-14798-2
DOIs	https://doi.org/10.1007/978-3-642-14799-9_13
Publication status	Published - 2010
Event	9th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2010 - Lausanne, Switzerland Duration: 29 Aug 2010 → 2 Sep 2010 Conference number: 9

Publication series

Name	Lecture notes in computer science
Publisher	Springer
Volume	6228
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	9th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2010
Abbreviated title	EGOV
Country	Switzerland
City	Lausanne
Period	29/08/10 → 2/09/10

Keywords

METIS-270244
IR-94523

Access to Document

10.1007/978-3-642-14799-9_13

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Jansen, J., van de Wijngaert, L., & Pieterson, W. (2010). Channel choice and source choice of entrepreneurs in a public organizational context: the Dutch case. In M. A. Wimmer, J-L. Chappelet, M. Janssen, & H. J. Scholl (Eds.), Electronic Government: : 9th IFIP WG 8.5 International Conference, EGOV 2010, Lausanne, Switzerland, August 29 - September 2, 2010. Proceedings (pp. 144-155). (Lecture notes in computer science; Vol. 6228). Berlin: Springer. https://doi.org/10.1007/978-3-642-14799-9_13

Jansen, Jurjen ; van de Wijngaert, Lidwien ; Pieterson, Willem. / Channel choice and source choice of entrepreneurs in a public organizational context : the Dutch case. Electronic Government: : 9th IFIP WG 8.5 International Conference, EGOV 2010, Lausanne, Switzerland, August 29 - September 2, 2010. Proceedings. editor / Maria A. Wimmer ; Jean-Loup Chappelet ; Marijn Janssen ; Hans J. Scholl. Berlin : Springer, 2010. pp. 144-155 (Lecture notes in computer science).

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abstract = "Most e-Government research focuses on citizens, the use and effects of electronic channels and services. However, businesses are an important target group for governmental agencies as well. Governmental agencies have a duty to inform businesses and to make this information easy to access. In order to increase accessibility it is important to closely relate to the behavior of users. Therefore, the purpose of the present investigation is to gain insight about the channel and source choice of entrepreneurs in a public organizational context. According to 323 entrepreneurs, who filled out an electronic questionnaire, the internet is the most preferred channel and a search engine is the most preferred source for obtaining governmental information. Business-, entrepreneur- and situational characteristics have, although small, effect on these choices.",

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Jansen, J, van de Wijngaert, L & Pieterson, W 2010, Channel choice and source choice of entrepreneurs in a public organizational context: the Dutch case. in MA Wimmer, J-L Chappelet, M Janssen & HJ Scholl (eds), Electronic Government: : 9th IFIP WG 8.5 International Conference, EGOV 2010, Lausanne, Switzerland, August 29 - September 2, 2010. Proceedings. Lecture notes in computer science, vol. 6228, Springer, Berlin, pp. 144-155, 9th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2010, Lausanne, Switzerland, 29/08/10. https://doi.org/10.1007/978-3-642-14799-9_13

Channel choice and source choice of entrepreneurs in a public organizational context : the Dutch case. / Jansen, Jurjen; van de Wijngaert, Lidwien; Pieterson, Willem.

Electronic Government: : 9th IFIP WG 8.5 International Conference, EGOV 2010, Lausanne, Switzerland, August 29 - September 2, 2010. Proceedings. ed. / Maria A. Wimmer; Jean-Loup Chappelet; Marijn Janssen; Hans J. Scholl. Berlin : Springer, 2010. p. 144-155 (Lecture notes in computer science; Vol. 6228).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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AU - Pieterson, Willem

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N2 - Most e-Government research focuses on citizens, the use and effects of electronic channels and services. However, businesses are an important target group for governmental agencies as well. Governmental agencies have a duty to inform businesses and to make this information easy to access. In order to increase accessibility it is important to closely relate to the behavior of users. Therefore, the purpose of the present investigation is to gain insight about the channel and source choice of entrepreneurs in a public organizational context. According to 323 entrepreneurs, who filled out an electronic questionnaire, the internet is the most preferred channel and a search engine is the most preferred source for obtaining governmental information. Business-, entrepreneur- and situational characteristics have, although small, effect on these choices.

AB - Most e-Government research focuses on citizens, the use and effects of electronic channels and services. However, businesses are an important target group for governmental agencies as well. Governmental agencies have a duty to inform businesses and to make this information easy to access. In order to increase accessibility it is important to closely relate to the behavior of users. Therefore, the purpose of the present investigation is to gain insight about the channel and source choice of entrepreneurs in a public organizational context. According to 323 entrepreneurs, who filled out an electronic questionnaire, the internet is the most preferred channel and a search engine is the most preferred source for obtaining governmental information. Business-, entrepreneur- and situational characteristics have, although small, effect on these choices.

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KW - IR-94523

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Jansen J, van de Wijngaert L, Pieterson W. Channel choice and source choice of entrepreneurs in a public organizational context: the Dutch case. In Wimmer MA, Chappelet J-L, Janssen M, Scholl HJ, editors, Electronic Government: : 9th IFIP WG 8.5 International Conference, EGOV 2010, Lausanne, Switzerland, August 29 - September 2, 2010. Proceedings. Berlin: Springer. 2010. p. 144-155. (Lecture notes in computer science). https://doi.org/10.1007/978-3-642-14799-9_13