Channel choice and source choice of entrepreneurs in a public organizational context: the Dutch case

Jurjen Jansen; Lidwien van de Wijngaert; Willem Pieterson

doi:10.1007/978-3-642-14799-9_13

Channel choice and source choice of entrepreneurs in a public organizational context: the Dutch case

Jurjen Jansen
, Lidwien van de Wijngaert
, Willem Pieterson

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

12 Citations (Scopus)

7 Downloads (Pure)

Abstract

Most e-Government research focuses on citizens, the use and effects of electronic channels and services. However, businesses are an important target group for governmental agencies as well. Governmental agencies have a duty to inform businesses and to make this information easy to access. In order to increase accessibility it is important to closely relate to the behavior of users. Therefore, the purpose of the present investigation is to gain insight about the channel and source choice of entrepreneurs in a public organizational context. According to 323 entrepreneurs, who filled out an electronic questionnaire, the internet is the most preferred channel and a search engine is the most preferred source for obtaining governmental information. Business-, entrepreneur- and situational characteristics have, although small, effect on these choices.

Original language	English
Title of host publication	Electronic Government:
Subtitle of host publication	9th IFIP WG 8.5 International Conference, EGOV 2010, Lausanne, Switzerland, August 29 - September 2, 2010. Proceedings
Editors	Maria A. Wimmer, Jean-Loup Chappelet, Marijn Janssen, Hans J. Scholl
Place of Publication	Berlin
Publisher	Springer
Pages	144-155
Number of pages	12
ISBN (Electronic)	978-3-642-14799-9
ISBN (Print)	978-3-642-14798-2
DOIs	https://doi.org/10.1007/978-3-642-14799-9_13
Publication status	Published - 2010
Event	9th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2010 - Lausanne, Switzerland Duration: 29 Aug 2010 → 2 Sept 2010 Conference number: 9

Publication series

Name	Lecture notes in computer science
Publisher	Springer
Volume	6228
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	9th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2010
Abbreviated title	EGOV
Country/Territory	Switzerland
City	Lausanne
Period	29/08/10 → 2/09/10

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 16 Peace, Justice and Strong Institutions

Keywords

METIS-270244
IR-94523

Access to Document

10.1007/978-3-642-14799-9_13

Cite this

Jansen, J., van de Wijngaert, L., & Pieterson, W. (2010). Channel choice and source choice of entrepreneurs in a public organizational context: the Dutch case. In M. A. Wimmer, J.-L. Chappelet, M. Janssen, & H. J. Scholl (Eds.), Electronic Government: : 9th IFIP WG 8.5 International Conference, EGOV 2010, Lausanne, Switzerland, August 29 - September 2, 2010. Proceedings (pp. 144-155). (Lecture notes in computer science; Vol. 6228). Springer. https://doi.org/10.1007/978-3-642-14799-9_13

Jansen, Jurjen ; van de Wijngaert, Lidwien ; Pieterson, Willem. / Channel choice and source choice of entrepreneurs in a public organizational context : the Dutch case. Electronic Government: : 9th IFIP WG 8.5 International Conference, EGOV 2010, Lausanne, Switzerland, August 29 - September 2, 2010. Proceedings. editor / Maria A. Wimmer ; Jean-Loup Chappelet ; Marijn Janssen ; Hans J. Scholl. Berlin : Springer, 2010. pp. 144-155 (Lecture notes in computer science).

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title = "Channel choice and source choice of entrepreneurs in a public organizational context: the Dutch case",

abstract = "Most e-Government research focuses on citizens, the use and effects of electronic channels and services. However, businesses are an important target group for governmental agencies as well. Governmental agencies have a duty to inform businesses and to make this information easy to access. In order to increase accessibility it is important to closely relate to the behavior of users. Therefore, the purpose of the present investigation is to gain insight about the channel and source choice of entrepreneurs in a public organizational context. According to 323 entrepreneurs, who filled out an electronic questionnaire, the internet is the most preferred channel and a search engine is the most preferred source for obtaining governmental information. Business-, entrepreneur- and situational characteristics have, although small, effect on these choices.",

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Jansen, J, van de Wijngaert, L & Pieterson, W 2010, Channel choice and source choice of entrepreneurs in a public organizational context: the Dutch case. in MA Wimmer, J-L Chappelet, M Janssen & HJ Scholl (eds), Electronic Government: : 9th IFIP WG 8.5 International Conference, EGOV 2010, Lausanne, Switzerland, August 29 - September 2, 2010. Proceedings. Lecture notes in computer science, vol. 6228, Springer, Berlin, pp. 144-155, 9th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2010, Lausanne, Switzerland, 29/08/10. https://doi.org/10.1007/978-3-642-14799-9_13

Channel choice and source choice of entrepreneurs in a public organizational context: the Dutch case. / Jansen, Jurjen; van de Wijngaert, Lidwien; Pieterson, Willem.
Electronic Government: : 9th IFIP WG 8.5 International Conference, EGOV 2010, Lausanne, Switzerland, August 29 - September 2, 2010. Proceedings. ed. / Maria A. Wimmer; Jean-Loup Chappelet; Marijn Janssen; Hans J. Scholl. Berlin: Springer, 2010. p. 144-155 (Lecture notes in computer science; Vol. 6228).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

TY - GEN

T1 - Channel choice and source choice of entrepreneurs in a public organizational context

T2 - 9th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2010

AU - Jansen, Jurjen

AU - van de Wijngaert, Lidwien

AU - Pieterson, Willem

N1 - Conference code: 9

PY - 2010

Y1 - 2010

N2 - Most e-Government research focuses on citizens, the use and effects of electronic channels and services. However, businesses are an important target group for governmental agencies as well. Governmental agencies have a duty to inform businesses and to make this information easy to access. In order to increase accessibility it is important to closely relate to the behavior of users. Therefore, the purpose of the present investigation is to gain insight about the channel and source choice of entrepreneurs in a public organizational context. According to 323 entrepreneurs, who filled out an electronic questionnaire, the internet is the most preferred channel and a search engine is the most preferred source for obtaining governmental information. Business-, entrepreneur- and situational characteristics have, although small, effect on these choices.

AB - Most e-Government research focuses on citizens, the use and effects of electronic channels and services. However, businesses are an important target group for governmental agencies as well. Governmental agencies have a duty to inform businesses and to make this information easy to access. In order to increase accessibility it is important to closely relate to the behavior of users. Therefore, the purpose of the present investigation is to gain insight about the channel and source choice of entrepreneurs in a public organizational context. According to 323 entrepreneurs, who filled out an electronic questionnaire, the internet is the most preferred channel and a search engine is the most preferred source for obtaining governmental information. Business-, entrepreneur- and situational characteristics have, although small, effect on these choices.

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KW - IR-94523

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M3 - Conference contribution

SN - 978-3-642-14798-2

T3 - Lecture notes in computer science

SP - 144

EP - 155

BT - Electronic Government:

A2 - Wimmer, Maria A.

A2 - Chappelet, Jean-Loup

A2 - Janssen, Marijn

A2 - Scholl, Hans J.

PB - Springer

CY - Berlin

Y2 - 29 August 2010 through 2 September 2010

ER -

Jansen J, van de Wijngaert L, Pieterson W. Channel choice and source choice of entrepreneurs in a public organizational context: the Dutch case. In Wimmer MA, Chappelet JL, Janssen M, Scholl HJ, editors, Electronic Government: : 9th IFIP WG 8.5 International Conference, EGOV 2010, Lausanne, Switzerland, August 29 - September 2, 2010. Proceedings. Berlin: Springer. 2010. p. 144-155. (Lecture notes in computer science). doi: 10.1007/978-3-642-14799-9_13

Channel choice and source choice of entrepreneurs in a public organizational context: the Dutch case

Abstract

Publication series

Conference

UN SDGs

Keywords

Access to Document

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Cite this