Channel choice in the G2B context: towards a research agenda

Yvon van den Boer, Willem Jan Pieterson, R. Arendsen

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

5 Citations (Scopus)
70 Downloads (Pure)

Abstract

Knowledge about e-governmental service delivery towards businesses in general and the use and choice of service channels in particular is lacking. Current insights are mostly based on research in the context of citizens. Important differences in both domains can be found in the more networked character of the business context. These differences show that research towards the business context is needed. In order to fill the gap we provide an overview of existing knowledge about channel choice in G2B context. To conclude, we present a research agenda for future research on this topic.
Original languageEnglish
Title of host publicationBuilding the e-world ecosystem: 11th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2011, Kaunas, Lithuania, October 12-14, 2011
EditorsTomas Skersys, Rimantas Butleris, Lina Nemuraite, Reima Suomi
Place of PublicationLonden
PublisherSpringer
Pages14-27
Number of pages14
ISBN (Electronic)978-3-642-27260-8
ISBN (Print)9783642272592
DOIs
Publication statusPublished - 12 Oct 2011
Event11th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2011: Building the e-World Ecosystem - Kaunas, Lithuania
Duration: 12 Oct 201114 Oct 2011
Conference number: 11

Publication series

NameIFIP advances in information and communication technology
PublisherSpringer
Volume353
ISSN (Print)1868-4238

Conference

Conference11th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2011
Abbreviated titleI3E 2011
CountryLithuania
CityKaunas
Period12/10/1114/10/11

Keywords

  • METIS-284011
  • IR-94597

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