Channel choice in the G2B context: towards a research agenda

Yvon van den Boer; Willem Pieterson; Rex Arendsen

doi:10.1007/978-3-642-27260-8_2

Channel choice in the G2B context: towards a research agenda

Yvon van den Boer
, Willem Pieterson
, Rex Arendsen

Faculty of Behavioural, Management and Social Sciences

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

7 Citations (Scopus)

170 Downloads (Pure)

Abstract

Knowledge about e-governmental service delivery towards businesses in general and the use and choice of service channels in particular is lacking. Current insights are mostly based on research in the context of citizens. Important differences in both domains can be found in the more networked character of the business context. These differences show that research towards the business context is needed. In order to fill the gap we provide an overview of existing knowledge about channel choice in G2B context. To conclude, we present a research agenda for future research on this topic.

Original language	English
Title of host publication	Building the e-World Ecosystem
Subtitle of host publication	11th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2011, Kaunas, Lithuania, October 12-14, 2011, Revised Selected Papers
Editors	Tomas Skersys, Rimantas Butleris, Lina Nemuraite, Reima Suomi
Place of Publication	Berlin, Heidelberg
Publisher	Springer
Pages	14-27
Number of pages	14
ISBN (Electronic)	978-3-642-27260-8
ISBN (Print)	978-3-642-27259-2, 978-3-642-43350-4
DOIs	https://doi.org/10.1007/978-3-642-27260-8_2
Publication status	Published - 12 Oct 2011
Event	11th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2011: Building the e-World Ecosystem - Kaunas, Lithuania Duration: 12 Oct 2011 → 14 Oct 2011 Conference number: 11

Publication series

Name	IFIP Advances in Information and Communication Technology
Publisher	Springer
Volume	353
ISSN (Print)	1868-4238
ISSN (Electronic)	1868-422X

Conference

Conference	11th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2011
Abbreviated title	I3E 2011
Country/Territory	Lithuania
City	Kaunas
Period	12/10/11 → 14/10/11

Keywords

n/a OA procedure

Access to Document

10.1007/978-3-642-27260-8_2

BoerPA11Accepted author version, 111 KB

Cite this

van den Boer, Y., Pieterson, W., & Arendsen, R. (2011). Channel choice in the G2B context: towards a research agenda. In T. Skersys, R. Butleris, L. Nemuraite, & R. Suomi (Eds.), Building the e-World Ecosystem: 11th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2011, Kaunas, Lithuania, October 12-14, 2011, Revised Selected Papers (pp. 14-27). (IFIP Advances in Information and Communication Technology; Vol. 353). Springer. https://doi.org/10.1007/978-3-642-27260-8_2

van den Boer, Yvon ; Pieterson, Willem ; Arendsen, Rex. / Channel choice in the G2B context : towards a research agenda. Building the e-World Ecosystem: 11th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2011, Kaunas, Lithuania, October 12-14, 2011, Revised Selected Papers. editor / Tomas Skersys ; Rimantas Butleris ; Lina Nemuraite ; Reima Suomi. Berlin, Heidelberg : Springer, 2011. pp. 14-27 (IFIP Advances in Information and Communication Technology).

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van den Boer, Y, Pieterson, W & Arendsen, R 2011, Channel choice in the G2B context: towards a research agenda. in T Skersys, R Butleris, L Nemuraite & R Suomi (eds), Building the e-World Ecosystem: 11th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2011, Kaunas, Lithuania, October 12-14, 2011, Revised Selected Papers. IFIP Advances in Information and Communication Technology, vol. 353, Springer, Berlin, Heidelberg, pp. 14-27, 11th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2011, Kaunas, Lithuania, 12/10/11. https://doi.org/10.1007/978-3-642-27260-8_2

Channel choice in the G2B context: towards a research agenda. / van den Boer, Yvon; Pieterson, Willem; Arendsen, Rex.
Building the e-World Ecosystem: 11th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2011, Kaunas, Lithuania, October 12-14, 2011, Revised Selected Papers. ed. / Tomas Skersys; Rimantas Butleris; Lina Nemuraite; Reima Suomi. Berlin, Heidelberg: Springer, 2011. p. 14-27 (IFIP Advances in Information and Communication Technology; Vol. 353).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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van den Boer Y, Pieterson W, Arendsen R. Channel choice in the G2B context: towards a research agenda. In Skersys T, Butleris R, Nemuraite L, Suomi R, editors, Building the e-World Ecosystem: 11th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2011, Kaunas, Lithuania, October 12-14, 2011, Revised Selected Papers. Berlin, Heidelberg: Springer. 2011. p. 14-27. (IFIP Advances in Information and Communication Technology). doi: 10.1007/978-3-642-27260-8_2

Channel choice in the G2B context: towards a research agenda

Abstract

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Conference

Keywords

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