Citizens’ adaptive or avoiding behavioral response to an emergency message on their mobile phone

Jan M. Gutteling (Corresponding Author), Teun Terpstra, José H. Kerstholt

Research output: Contribution to journalArticleAcademicpeer-review

1 Citation (Scopus)
28 Downloads (Pure)

Abstract

Since November 2012, Dutch civil defense organizations employ NL-Alert, a cellular broadcast-based warning system to inform the public. Individuals receive a message on their mobile phone about the actual threat, as well as some advice how to deal with the situation at hand. This study reports on the behavioral effects of NL-Alert (n = 643). The current risk communication literature suggested underlying mechanisms as perceived threat, efficacy beliefs, social norms, information sufficiency, and perceived message quality. Results indicate that adaptive behavior and behavioral avoidance can be predicted by subsets of these determinants. Affective and social predictors appear to be more important in this context that socio-cognitive predictors. Implications for the use of cellular broadcast systems like NL-Alert as a warning tool in emergency situations are discussed.

Original languageEnglish
Pages (from-to)1579-1591
Number of pages13
JournalJournal of risk research
Volume21
Issue number12
Early online date20 Jul 2017
DOIs
Publication statusPublished - 2018

Fingerprint

Civil defense
Alarm systems
Mobile phones
broadcast
threat
citizen
civil defense
risk communication
Communication
Social Norms
determinants
Threat
Warning
Behavioral response
Predictors
Emergency
Mobile phone

Keywords

  • efficacy beliefs
  • NL-alert
  • perceived threat
  • survey
  • Warning effectiveness

Cite this

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Citizens’ adaptive or avoiding behavioral response to an emergency message on their mobile phone. / Gutteling, Jan M. (Corresponding Author); Terpstra, Teun; Kerstholt, José H.

In: Journal of risk research, Vol. 21, No. 12, 2018, p. 1579-1591.

Research output: Contribution to journalArticleAcademicpeer-review

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