Citizens and Service Channels; Channel choice and channel management implications

Willem Jan Pieterson

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review

Original language	English
Title of host publication	Citizens and e-government: evaluating policy and management
Editors	Christopher G. Reddick
Place of Publication	Hershey, USA
Publisher	IGI Global
Pages	250-267
Number of pages	448
ISBN (Print)	9781615209316
Publication status	Published - 2010

Keywords

@inbook{eaeaa4a91b954bf799a148ed73039f02,

title = "Citizens and Service Channels; Channel choice and channel management implications",

keywords = "METIS-271180",

author = "Pieterson, {Willem Jan}",

year = "2010",

language = "English",

isbn = "9781615209316",

pages = "250--267",

editor = "{Christopher G. Reddick}",

booktitle = "Citizens and e-government: evaluating policy and management",

publisher = "IGI Global",

}