Citizens and Service Channels; Channel choice and channel management implications

Willem Jan Pieterson

    Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

    Original languageEnglish
    Title of host publicationCitizens and e-government: evaluating policy and management
    Editors Christopher G. Reddick
    Place of PublicationHershey, USA
    PublisherIGI Global
    Number of pages448
    ISBN (Print)9781615209316
    Publication statusPublished - 2010


    • METIS-271180

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