Civil servants' internet skills: are they ready for e-government?

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In order to utilize the possibilities of information and communication technology within the public domain and thereby further develop the electronic government, it is necessary that civil servants possess sufficient levels of Internet skills. Higher levels of these skills among professionals in the public sphere might result in better Internet usage, thus improving both productivity and efficiency. Based on results of this research, we can conclude that the levels of operational and formal Internet skills are higher than the levels of information and strategic Internet skills. A main finding is that civil servants do not perform well on higher Internet skills involving information and strategic tasks. The implications of the results are discussed and several policy recommendations to improve digital skill levels of civil servants are given.
Original languageEnglish
Title of host publicationElectronic Government: 9th IFIP WG 8.5 International Conference, EGOV 2010, Lausanne, Switzerland, August 29 - September 2, 2010
EditorsMaria A. Wimmer, Jean-Loup Chappelet, Marijn Janssen, Hans J. Scholl
Place of PublicationBerlin, Germany
Number of pages12
ISBN (Print)9783642147982
Publication statusPublished - 29 Aug 2010
Event9th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2010 - Lausanne, Switzerland
Duration: 29 Aug 20102 Sept 2010
Conference number: 9

Publication series

NameLecture notes in computer science
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


Conference9th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2010
Abbreviated titleEGOV


  • METIS-269605
  • IR-85685


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