Closed-loop two-echelon repairable item systems

In this paper we consider closed loop two-echelon repairable item systems with repair facilities both at a number of local service centers (called bases) and at a central location (the depot). The goal of the system is to maintain a number of production facilities (one at each base) in optimal operational condition. Each production facility consists of a number of identical machines which may fail incidentally. Each repair facility may be considered to be a multi-server station, while any transport from the depot to the bases is modeled as an ample server. At all bases as well as at the depot, ready-for-use spare parts (machines) are kept in stock. Once a machine in the production cell of a certain base fails, it is replaced by a ready-for-use machine from that base's stock, if available. The failed machine is either repaired at the base or repaired at the central repair facility. In the case of local repair, the machine is added to the local spare parts stock as a ready-for-use machine after repair. If a repair at the depot is needed, the base orders a machine from the central spare parts stock to replenish its local stock, while the failed machine is added to the central stock after repair. Orders are satisfied on a first-come-first-served basis while any requirement that cannot be satisfied immediately either at the bases or at the depot is backlogged. In case of a backlog at a certain base, that base's production cell performs worse. To determine the steady state probabilities of the system, we develop a slightly aggregated system model and propose a special near-product-form solution that provides excellent approximations of relevant performance measures. The depot repair shop is modeled as a server with state-dependent service rates, of which the parameters follow from an application of Norton's theorem for Closed Queuing Networks. A special adaptation to a general Multi-Class MDA algorithm is proposed, on which the approximations are based. All relevant performance measures can be calculated with errors which are generally less than one percent, when compared to simulation results.