Collaborative Decision-Making Challenges in the Dutch Railway System.

Nina Jakubeit*, Mohammad Rajabalinejad, Jan Braaksma, Leo A.M. van Dongen

*Corresponding author for this work

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

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    In the context of systems integration, the railway system needs to pay more attention to organizational interoperability. Companies along the value chain collaborate at the interfaces to accomplish the shared purposes of the system. These collaborations between different stakeholders having different interests and backgrounds demonstrate a demand for an integral approach towards decision-making. This paper investigates in which environment of system change projects within the Dutch Railway system, shared awareness between decision-makers could possibly enhance collaborative decisions. First, a literature review on organizational interoperability and system performance boundaries was conducted. Moreover, the concept of shared situational awareness was introduced to identify its applicability in an organizational context. Afterwards, interviews with key stakeholders of the Dutch Railway system were carried out to recognize the environment in which shared awareness may facilitate integral decision-making. It shows application possibilities in an organizational setting, keeping in mind certain constraints imposed by the environment.
    Original languageEnglish
    Title of host publicationComplex Systems Design & Management
    Subtitle of host publicationProceedings of the Tenth International Conference on Complex Systems Design & Management, CSD&M Paris 2019
    EditorsGuy André Boy, Alan Guegan, Daniel Krob, Vincent Vion
    ISBN (Electronic)978-3-030-34843-4
    ISBN (Print)978-3-030-34842-7
    Publication statusPublished - 2020
    Event10th International Conference on Complex Systems Design & Management, CSD&M 2019 - Cité Internationale Universitaire de Paris , Paris, France
    Duration: 12 Dec 201913 Dec 2019
    Conference number: 10


    Conference10th International Conference on Complex Systems Design & Management, CSD&M 2019
    Abbreviated titleCSD&M 2019


    • Colaborative decision making
    • Railway systems
    • Organizational interoperability
    • Shared situational awareness
    • 22/3 OA procedure


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