Combining social strategies and workload: a new design to reduce the negative effects of task interruptions

R.A.J. de Vries, M. Lohse, Andi Winterboer, Frans C.A. Groen, Vanessa Evers

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    4 Citations (Scopus)
    21 Downloads (Pure)

    Abstract

    Being interrupted by notifications and reminders is common while working. In this study we consider whether system politeness reduces (negative) effects of being interrupted by system requests. We carried out a 2 (polite vs. neutral system request) x 2 (high vs. low mental load) between-participants experiment. We measured annoyance, frustration and mental effort. Our results suggest that social strategies can mitigate some of the negative effects, but that this depends on the difficulty of the task. We discuss the implications of these results for the design of interruptive system messages and for further research into social computing.
    Original languageUndefined
    Title of host publicationExtended Abstracts on Human Factors in Computing Systems, CHI EA 2013
    Place of PublicationNew York
    PublisherAssociation for Computing Machinery (ACM)
    Pages175-180
    Number of pages6
    ISBN (Print)978-1-4503-1952-2
    DOIs
    Publication statusPublished - 27 Apr 2013
    EventExtended Abstracts on Human Factors in Computing Systems, CHI EA 2013 - Paris, France
    Duration: 27 Apr 20132 May 2013

    Publication series

    Name
    PublisherACM

    Conference

    ConferenceExtended Abstracts on Human Factors in Computing Systems, CHI EA 2013
    Period27/04/132/05/13
    Other27 April - 2 May 2013

    Keywords

    • HMI-HF: Human Factors
    • EWI-24252
    • METIS-302614
    • Human-centered computing
    • IR-89267

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