Combining social strategies and workload: a new design to reduce the negative effects of task interruptions

R.A.J. de Vries; M. Lohse; Andi Winterboer; Frans C.A. Groen; Vanessa Evers

doi:10.1145/2468356.2468388

Combining social strategies and workload: a new design to reduce the negative effects of task interruptions

R.A.J. de Vries
, M. Lohse
, Andi Winterboer
, Frans C.A. Groen
, Vanessa Evers

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

6 Citations (Scopus)

81 Downloads (Pure)

Abstract

Being interrupted by notifications and reminders is common while working. In this study we consider whether system politeness reduces (negative) effects of being interrupted by system requests. We carried out a 2 (polite vs. neutral system request) x 2 (high vs. low mental load) between-participants experiment. We measured annoyance, frustration and mental effort. Our results suggest that social strategies can mitigate some of the negative effects, but that this depends on the difficulty of the task. We discuss the implications of these results for the design of interruptive system messages and for further research into social computing.

Original language	Undefined
Title of host publication	Extended Abstracts on Human Factors in Computing Systems, CHI EA 2013
Place of Publication	New York
Publisher	Association for Computing Machinery
Pages	175-180
Number of pages	6
ISBN (Print)	978-1-4503-1952-2
DOIs	https://doi.org/10.1145/2468356.2468388
Publication status	Published - 27 Apr 2013
Event	Extended Abstracts on Human Factors in Computing Systems, CHI EA 2013 - Paris, France Duration: 27 Apr 2013 → 2 May 2013

Publication series

Name
Publisher	ACM

Conference

Conference	Extended Abstracts on Human Factors in Computing Systems, CHI EA 2013
Period	27/04/13 → 2/05/13
Other	27 April - 2 May 2013

Keywords

HMI-HF: Human Factors
EWI-24252
METIS-302614
Human-centered computing
IR-89267

Access to Document

10.1145/2468356.2468388

p175-jelle-de-vries

Cite this

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title = "Combining social strategies and workload: a new design to reduce the negative effects of task interruptions",

abstract = "Being interrupted by notifications and reminders is common while working. In this study we consider whether system politeness reduces (negative) effects of being interrupted by system requests. We carried out a 2 (polite vs. neutral system request) x 2 (high vs. low mental load) between-participants experiment. We measured annoyance, frustration and mental effort. Our results suggest that social strategies can mitigate some of the negative effects, but that this depends on the difficulty of the task. We discuss the implications of these results for the design of interruptive system messages and for further research into social computing.",

keywords = "HMI-HF: Human Factors, EWI-24252, METIS-302614, Human-centered computing, IR-89267",

author = "\{de Vries\}, R.A.J. and M. Lohse and Andi Winterboer and Groen, \{Frans C.A.\} and Vanessa Evers",

note = "10.1145/2468356.2468388 ; Extended Abstracts on Human Factors in Computing Systems, CHI EA 2013 ; Conference date: 27-04-2013 Through 02-05-2013",

year = "2013",

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doi = "10.1145/2468356.2468388",

language = "Undefined",

isbn = "978-1-4503-1952-2",

publisher = "Association for Computing Machinery",

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booktitle = "Extended Abstracts on Human Factors in Computing Systems, CHI EA 2013",

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de Vries, RAJ, Lohse, M, Winterboer, A, Groen, FCA & Evers, V 2013, Combining social strategies and workload: a new design to reduce the negative effects of task interruptions. in Extended Abstracts on Human Factors in Computing Systems, CHI EA 2013. Association for Computing Machinery, New York, pp. 175-180, Extended Abstracts on Human Factors in Computing Systems, CHI EA 2013, 27/04/13. https://doi.org/10.1145/2468356.2468388

Combining social strategies and workload: a new design to reduce the negative effects of task interruptions. / de Vries, R.A.J.; Lohse, M.; Winterboer, Andi et al.
Extended Abstracts on Human Factors in Computing Systems, CHI EA 2013. New York: Association for Computing Machinery, 2013. p. 175-180.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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