Multimedia multi-user applications are becoming more and more important. Intensive research is underway on the design of protocols and protocol entities for future communication systems supporting multimedia multi-user applications. The development of a service description ensures that protocol designs actually produce the required functional behavior. The authors explain the approach to the description of a multimedia multi-user service. An example illustrates the use of the service description in the design of communication systems. Next, they present the basic requirements of multimedia and multi-user communications. A call model underlies and structures the service description. Finally, the authors describe the service in terms of service elements.