TY - JOUR
T1 - Conceptual Models for Integrated Public Service Co-Creation and Provision -Towards a co-creation approach in the European Interoperability Framework
AU - Tambouris, Efthimios
AU - Gerontas, Alexandros
AU - Müller, A. Paula Rodriguez
AU - Casiano, Cesar
AU - Cioffi, Anita
AU - Oprea, Natalia
AU - Tarabanis, Konstantinos
N1 - Funding Information:
Acknowledgement: This work was funded by the European Commission, within the H2020 Programme, in the context of the project inGov under Grant Agreement Number 962563 (https://ingov-project.eu/).
Publisher Copyright:
© 2021 CEUR-WS. All rights reserved.
PY - 2021/9/8
Y1 - 2021/9/8
N2 - Integrated Public Services (IPS) lie at the heart of eGovernment. The European Union has proposed an IPS conceptual model and guidelines for IPS provision. In addition, it has developed the Core Public Service Vocabulary (CPSV) to be used as a standard data model for public services. These models however need to be further enhanced to support personalised and inclusive IPS co-creation and provision. They also need to be supported by an IPS holistic framework to provide practical guidelines and recommendations to practitioners. In this workshop we will first present a number of user stories and scenarios. We will then discuss IPS and CPSV shortcomings. We will present possible IPS and CPSV enhancements as well as factors shaping the IPS holistic framework and, finally, we will discuss alternatives with participants.
AB - Integrated Public Services (IPS) lie at the heart of eGovernment. The European Union has proposed an IPS conceptual model and guidelines for IPS provision. In addition, it has developed the Core Public Service Vocabulary (CPSV) to be used as a standard data model for public services. These models however need to be further enhanced to support personalised and inclusive IPS co-creation and provision. They also need to be supported by an IPS holistic framework to provide practical guidelines and recommendations to practitioners. In this workshop we will first present a number of user stories and scenarios. We will then discuss IPS and CPSV shortcomings. We will present possible IPS and CPSV enhancements as well as factors shaping the IPS holistic framework and, finally, we will discuss alternatives with participants.
KW - Co-creation
KW - CPSV
KW - EIF
KW - Public service
UR - http://www.scopus.com/inward/record.url?scp=85122704216&partnerID=8YFLogxK
M3 - Conference article
SN - 1613-0073
VL - 3049
SP - 291
EP - 293
JO - CEUR workshop proceedings
JF - CEUR workshop proceedings
T2 - 2021 Ongoing Research, Practitioners, Posters, Workshops, and Projects of the International Conference, EGOV-CeDEM-ePart 2021
Y2 - 7 September 2021 through 9 September 2021
ER -
