Constructive conflict at work

Evert van de Vliert, Aukje Nauta, Ellen Giebels, Onne Janssen

Research output: Contribution to journalArticleAcademic

72 Citations (Scopus)

Abstract

Two field studies of interpersonal conflict in organizations and a simulated dyadic negotiation show that problem solving and forcing are frequently combined simultaneously and sequentially. As a robust finding, conglomerations of problem solving and forcing appear to enhance the parties' joint effectiveness. The best substantive and relational outcomes for the organization are reached through forcing followed by problem solving.
Original languageUndefined
Pages (from-to)475-491
JournalJournal of organizational behavior
Volume20
Issue number4
DOIs
Publication statusPublished - 1999

Keywords

  • IR-80811

Cite this