Contextual analysis of human non-verbal guide behaviors to inform the development of FROG, the Fun Robotic Outdoor Guide

Daphne Eleonora Karreman; Elisabeth M.A.G. van Dijk; Vanessa Evers

doi:10.1007/978-3-642-34014-7_10

Contextual analysis of human non-verbal guide behaviors to inform the development of FROG, the Fun Robotic Outdoor Guide

Daphne Eleonora Karreman, Elisabeth M.A.G. van Dijk, Vanessa Evers

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

6 Citations (Scopus)

14 Downloads (Pure)

Abstract

This paper reports the first step in a series of studies to design the interaction behaviors of an outdoor robotic guide. We describe and report the use case development carried out to identify effective human tour guide behaviors. In this paper we focus on non-verbal communication cues in gaze, gestures and movements. The work reported involves the observation of human tour guide behaviors and visitor responses as well as interviews with guides. An affinity diagram is used to identify effective communication cues of human guides and the relations between them. The opportunities for a robotic guide are discussed. We argue that human guide behaviors and strategies cannot be one-on-one applied to robot tour guides. Instead, we aim to develop abstractions of the human behaviors, appropriate for robot tour guides and effective in realizing visitor engagement. The results of this study will be used to create a first Fun Robotic Outdoor Guide prototype with the abstracted interactive robot guide behaviors implemented to assess the effects on visitor experience in ‘the wild.’

Original language	Undefined
Title of host publication	Proceedings of the Third International Workshop on Human Behavior Understanding (HBU 2012)
Place of Publication	Berlin
Publisher	Springer
Pages	113-124
Number of pages	12
ISBN (Print)	978-3-642-34013-0
DOIs	https://doi.org/10.1007/978-3-642-34014-7_10
Publication status	Published - 7 Oct 2012
Event	3rd International Workshop on Human Behavior Understanding, HBU 2012 - Vilamoura, Portugal, Vilamoura, Portugal Duration: 7 Oct 2012 → 7 Oct 2012 Conference number: 3

Publication series

Name	Lecture Notes in Computer Science
Publisher	Springer Verlag
Volume	7559
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Workshop

Workshop	3rd International Workshop on Human Behavior Understanding, HBU 2012
Abbreviated title	HBU 2012
Country/Territory	Portugal
City	Vilamoura
Period	7/10/12 → 7/10/12
Other	7 October 2012

Keywords

HMI-HF: Human Factors
EC Grant Agreement nr.: FP7/288235
EC Grant Agreement nr.: FP7/2007-2013
EWI-22531
METIS-293197
Non-Verbal Robot Behavior
IR-82695
Contextual Analysis
Human Tour Guide Behavior

Access to Document

10.1007/978-3-642-34014-7_10

http://eprints.eemcs.utwente.nl/secure2/22531/01/HBU_paper_DK.pdf

Cite this

Karreman, D. E., van Dijk, E. M. A. G., & Evers, V. (2012). Contextual analysis of human non-verbal guide behaviors to inform the development of FROG, the Fun Robotic Outdoor Guide. In Proceedings of the Third International Workshop on Human Behavior Understanding (HBU 2012) (pp. 113-124). (Lecture Notes in Computer Science; Vol. 7559). Springer. https://doi.org/10.1007/978-3-642-34014-7_10

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title = "Contextual analysis of human non-verbal guide behaviors to inform the development of FROG, the Fun Robotic Outdoor Guide",

abstract = "This paper reports the first step in a series of studies to design the interaction behaviors of an outdoor robotic guide. We describe and report the use case development carried out to identify effective human tour guide behaviors. In this paper we focus on non-verbal communication cues in gaze, gestures and movements. The work reported involves the observation of human tour guide behaviors and visitor responses as well as interviews with guides. An affinity diagram is used to identify effective communication cues of human guides and the relations between them. The opportunities for a robotic guide are discussed. We argue that human guide behaviors and strategies cannot be one-on-one applied to robot tour guides. Instead, we aim to develop abstractions of the human behaviors, appropriate for robot tour guides and effective in realizing visitor engagement. The results of this study will be used to create a first Fun Robotic Outdoor Guide prototype with the abstracted interactive robot guide behaviors implemented to assess the effects on visitor experience in {\textquoteleft}the wild.{\textquoteright}",

keywords = "HMI-HF: Human Factors, EC Grant Agreement nr.: FP7/288235, EC Grant Agreement nr.: FP7/2007-2013, EWI-22531, METIS-293197, Non-Verbal Robot Behavior, IR-82695, Contextual Analysis, Human Tour Guide Behavior",

author = "Karreman, {Daphne Eleonora} and {van Dijk}, {Elisabeth M.A.G.} and Vanessa Evers",

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Karreman, DE, van Dijk, EMAG & Evers, V 2012, Contextual analysis of human non-verbal guide behaviors to inform the development of FROG, the Fun Robotic Outdoor Guide. in Proceedings of the Third International Workshop on Human Behavior Understanding (HBU 2012). Lecture Notes in Computer Science, vol. 7559, Springer, Berlin, pp. 113-124, 3rd International Workshop on Human Behavior Understanding, HBU 2012, Vilamoura, Portugal, 7/10/12. https://doi.org/10.1007/978-3-642-34014-7_10

Contextual analysis of human non-verbal guide behaviors to inform the development of FROG, the Fun Robotic Outdoor Guide. / Karreman, Daphne Eleonora; van Dijk, Elisabeth M.A.G.; Evers, Vanessa.
Proceedings of the Third International Workshop on Human Behavior Understanding (HBU 2012). Berlin: Springer, 2012. p. 113-124 (Lecture Notes in Computer Science; Vol. 7559).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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AB - This paper reports the first step in a series of studies to design the interaction behaviors of an outdoor robotic guide. We describe and report the use case development carried out to identify effective human tour guide behaviors. In this paper we focus on non-verbal communication cues in gaze, gestures and movements. The work reported involves the observation of human tour guide behaviors and visitor responses as well as interviews with guides. An affinity diagram is used to identify effective communication cues of human guides and the relations between them. The opportunities for a robotic guide are discussed. We argue that human guide behaviors and strategies cannot be one-on-one applied to robot tour guides. Instead, we aim to develop abstractions of the human behaviors, appropriate for robot tour guides and effective in realizing visitor engagement. The results of this study will be used to create a first Fun Robotic Outdoor Guide prototype with the abstracted interactive robot guide behaviors implemented to assess the effects on visitor experience in ‘the wild.’

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