Continuous maintenance performance improvement: A multiple case study on maintenance policy management

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic


    Although competition drives maintenance organizations to increase the maintenance performance of their physical assets, practitioners are struggling to continuously utilize new maintenance policies to do so. To conceptualize the impediments practitioners face, a systems perspective is used. A novel operationalization of the five requirements for effective control (De Leeuw, 2002) are applied to maintenance policies, which results in five propositions. The multiple case study reveals five control impediments for maintenance policies. Namely, the lack of: improvement goals, uncertainty of the effect of new maintenance policies, limited mandate, integral maintenance policy management, and the required information. Future research directions are given.
    Original languageEnglish
    Title of host publicationConference proceedings of the 24th annual EurOMA conference
    Number of pages10
    Publication statusPublished - 5 Jun 2017
    Event24th International Annual EurOMA Conference 2017: Inspiring Operations Management - Edinburgh, United Kingdom
    Duration: 1 Jul 20175 Jul 2017
    Conference number: 24


    Conference24th International Annual EurOMA Conference 2017
    Country/TerritoryUnited Kingdom


    • Maintenance
    • Improvement
    • Continuous


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