Counseling Online and Over the Phone: When Preclosing Questions Fail as a Closing Device

Wyke Stommel, Hedwig Frederica Maria te Molder

Research output: Contribution to journalArticleAcademicpeer-review

17 Citations (Scopus)
166 Downloads (Pure)

Abstract

In this article, we present an analysis of closings in two counseling media: online, text-based exchanges (usually referred to as “chat” sessions) and telephone calls. Previous research has found that the participant who initiated a conversation preferably also initiates its termination with a possible preclosing. Advice acknowledgments, lying in the epistemic domain of the client, are devices that may work as preclosings. However, in text-based chat clients regularly refrain from advice acknowledgment. While counselors use various practices to elicit advice acknowledgment in the context of potential advice resistance, hoaxing, and/or seemingly long pauses, these questions do not always succeed as “closing devices.” This offers an explanation for counselors’ perception of online chatting as more difficult than calling. The data are in Dutch with English translation.
Original languageEnglish
Pages (from-to)281-300
JournalResearch on language and social interaction
Volume48
Issue number3
DOIs
Publication statusPublished - 2015

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chat
counselor
Telephone
Counseling
counseling
online media
Equipment and Supplies
telephone
conversation
Research
Counselors

Keywords

  • IR-96860
  • METIS-311259

Cite this

Stommel, Wyke ; te Molder, Hedwig Frederica Maria. / Counseling Online and Over the Phone: When Preclosing Questions Fail as a Closing Device. In: Research on language and social interaction. 2015 ; Vol. 48, No. 3. pp. 281-300.
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Counseling Online and Over the Phone: When Preclosing Questions Fail as a Closing Device. / Stommel, Wyke; te Molder, Hedwig Frederica Maria.

In: Research on language and social interaction, Vol. 48, No. 3, 2015, p. 281-300.

Research output: Contribution to journalArticleAcademicpeer-review

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