Creating competitive advantage for air freight communities using a cargo community system: A case study in Amsterdam Schiphol airport

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Abstract

Airports have become the center hubs of supply chain collaborations. To support the air freight collaborations in airports, Cargo Community Systems (CCSs) was developed. A CCS is not only an enabler but also a challenge for establishing and maintaining collaborations. A proper understanding of how to govern the relationships between companies in the community is needed to achieve a sustainable collaboration. This study presents the development of Amsterdam Schiphol Airport’s CCS – Cargonaut. The air freight community in Schiphol Airport has been through two lifecycles of governance. The main differences between the first lifecycle (1981-1995) and the second lifecycle (1996-now) are: (1) Cargonaut’s ownership, (2) the cost-sharing structure, and (3) the member’s power in the decision making. From Cargonaut’s development, we can conclude that the governance of inter-organizational collaboration over time is dynamic. Schiphol community has been successful in creating business value and competitive advantage through the use of Cargonaut system across its supply chain actors.

Original languageEnglish
Publication statusPublished - 1 Aug 2019
Event25th Americas Conference on Information Systems, AMCIS 2019 - Cancun, Mexico
Duration: 15 Aug 201917 Aug 2019
Conference number: 25

Conference

Conference25th Americas Conference on Information Systems, AMCIS 2019
Abbreviated titleAMCIS 2019
CountryMexico
CityCancun
Period15/08/1917/08/19

Keywords

  • Air freight
  • Cargo community system
  • CCS
  • Collaboration
  • Governance

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