Critical discourse analysis of AirBNB reviews: exploring value co-creation

Levi Van der Heijden*, Tanya Bondarouk

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

Abstract

This chapter aims to find out perceived value creation while engaging with the Airbnb business. Whilst values have been found leading to participation, values resulting from actual participation are yet to be explored. By taking the approach of service-dominant logic and cocreation, topped with the discourse analysis of the written accounts of Airbnb guests, this study has discovered several values that result from cocreation during participation in Airbnb business models. Several avenues for the continuation of this study are suggested to build upon the acquired knowledge from this exploratory research.
Original languageEnglish
Title of host publicationSustainable Hospitality Management
Subtitle of host publicationDesigning Meaningful Encounters with Talent and Technology
EditorsHuub Ruël, Angelique Lombarts
PublisherEmerald Publishers Ltd.
Chapter1
Pages11-26
Number of pages16
ISBN (Electronic)978-1-83909-265-7
ISBN (Print)978-1-83909-266-4
DOIs
Publication statusPublished - 20 Nov 2020

Publication series

NameAdvanced Series in Management
PublisherEmerald Publishing limited
Volume24
ISSN (Print)1877-6361

Fingerprint Dive into the research topics of 'Critical discourse analysis of AirBNB reviews: exploring value co-creation'. Together they form a unique fingerprint.

Cite this