Critical processes of knowledge management and value for the internal and external customers

Ignacio Cepeda-Carrión; Silvia Martelo-Landroguez; Antonio Luis Leal-Rodríguez; Antonio Leal-Millán

doi:10.3990/2.346

Critical processes of knowledge management and value for the internal and external customers

Ignacio Cepeda-Carrión, Silvia Martelo-Landroguez, Antonio Luis Leal-Rodríguez, Antonio Leal-Millán

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

18 Downloads (Pure)

Abstract

Firms are continually looking for new ways to get the best results. In this study, the focus is on the relationship between absorptive capacity (ACAP) and customer value (CV), proposing a multiple mediation model to analyze this relationship.The study's contribution to the literature is to examine, empirically, the antecedents and determinants of this variable in greater depth. Thus, the research fills a gap in the literature through its analysis of the mediating role of knowledge stock (KS) and the knowledge application (KA). This study applies variance-based structural equation modeling via partial least squares to a sample of 151branch office managers from the Spanish banking industry. The results show that both the direct effect and indirect effect, through the mediation of KS and KA, are significant in the relationship between ACAP and CV.

Original language	English
Title of host publication	Proceedings of the 2nd International Symposium on Partial Least Squares Path Modeling
Subtitle of host publication	The Conference for PLS Users
Editors	Jörg Henseler, Christian Ringle, José Roldán, Gabriel Cepeda
Place of Publication	Enschede
Publisher	University of Twente
Number of pages	16
ISBN (Print)	9789036540568
DOIs	https://doi.org/10.3990/2.346
Publication status	Published - 2015
Externally published	Yes
Event	2015 PLS User Conference: 2nd International Symposium on Partial Least Squares Path Modeling - The Conference for PLS Users - Seville, Spain Duration: 16 Jun 2015 → 19 Jun 2015

Conference

Conference	2015 PLS User Conference
Country/Territory	Spain
City	Seville
Period	16/06/15 → 19/06/15

Access to Document

10.3990/2.346

ArticleFinal published version, 607 KB

1 Book editing

Proceedings of the 2nd International Symposium on Partial Least Squares Path Modeling: The Conference for PLS Users
Henseler, J., Ringle, C., Roldán, J. & Cepeda, G., 2015, Enschede: University of Twente. 414 p.
Research output: Book/Report › Book editing › Popular

Open Access
File

542 Downloads (Pure)

Cite this

Cepeda-Carrión, I., Martelo-Landroguez, S., Leal-Rodríguez, A. L., & Leal-Millán, A. (2015). Critical processes of knowledge management and value for the internal and external customers. In J. Henseler, C. Ringle, J. Roldán, & G. Cepeda (Eds.), Proceedings of the 2nd International Symposium on Partial Least Squares Path Modeling: The Conference for PLS Users University of Twente. https://doi.org/10.3990/2.346

Cepeda-Carrión, Ignacio ; Martelo-Landroguez, Silvia ; Leal-Rodríguez, Antonio Luis et al. / Critical processes of knowledge management and value for the internal and external customers. Proceedings of the 2nd International Symposium on Partial Least Squares Path Modeling: The Conference for PLS Users. editor / Jörg Henseler ; Christian Ringle ; José Roldán ; Gabriel Cepeda. Enschede : University of Twente, 2015.

@inproceedings{bcf71892839047168cb75d6b1a35c711,

title = "Critical processes of knowledge management and value for the internal and external customers",

abstract = "Firms are continually looking for new ways to get the best results. In this study, the focus is on the relationship between absorptive capacity (ACAP) and customer value (CV), proposing a multiple mediation model to analyze this relationship.The study's contribution to the literature is to examine, empirically, the antecedents and determinants of this variable in greater depth. Thus, the research fills a gap in the literature through its analysis of the mediating role of knowledge stock (KS) and the knowledge application (KA). This study applies variance-based structural equation modeling via partial least squares to a sample of 151branch office managers from the Spanish banking industry. The results show that both the direct effect and indirect effect, through the mediation of KS and KA, are significant in the relationship between ACAP and CV.",

author = "Ignacio Cepeda-Carri{\'o}n and Silvia Martelo-Landroguez and Leal-Rodr{\'i}guez, {Antonio Luis} and Antonio Leal-Mill{\'a}n",

year = "2015",

doi = "10.3990/2.346",

language = "English",

isbn = "9789036540568",

editor = "J{\"o}rg Henseler and Christian Ringle and Jos{\'e} Rold{\'a}n and Gabriel Cepeda",

booktitle = "Proceedings of the 2nd International Symposium on Partial Least Squares Path Modeling",

publisher = "University of Twente",

address = "Netherlands",

note = "2015 PLS User Conference : 2nd International Symposium on Partial Least Squares Path Modeling - The Conference for PLS Users ; Conference date: 16-06-2015 Through 19-06-2015",

}

Cepeda-Carrión, I, Martelo-Landroguez, S, Leal-Rodríguez, AL & Leal-Millán, A 2015, Critical processes of knowledge management and value for the internal and external customers. in J Henseler, C Ringle, J Roldán & G Cepeda (eds), Proceedings of the 2nd International Symposium on Partial Least Squares Path Modeling: The Conference for PLS Users. University of Twente, Enschede, 2015 PLS User Conference, Seville, Spain, 16/06/15. https://doi.org/10.3990/2.346

Critical processes of knowledge management and value for the internal and external customers. / Cepeda-Carrión, Ignacio; Martelo-Landroguez, Silvia; Leal-Rodríguez, Antonio Luis et al.
Proceedings of the 2nd International Symposium on Partial Least Squares Path Modeling: The Conference for PLS Users. ed. / Jörg Henseler; Christian Ringle; José Roldán; Gabriel Cepeda. Enschede: University of Twente, 2015.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

TY - GEN

T1 - Critical processes of knowledge management and value for the internal and external customers

AU - Cepeda-Carrión, Ignacio

AU - Martelo-Landroguez, Silvia

AU - Leal-Rodríguez, Antonio Luis

AU - Leal-Millán, Antonio

PY - 2015

Y1 - 2015

N2 - Firms are continually looking for new ways to get the best results. In this study, the focus is on the relationship between absorptive capacity (ACAP) and customer value (CV), proposing a multiple mediation model to analyze this relationship.The study's contribution to the literature is to examine, empirically, the antecedents and determinants of this variable in greater depth. Thus, the research fills a gap in the literature through its analysis of the mediating role of knowledge stock (KS) and the knowledge application (KA). This study applies variance-based structural equation modeling via partial least squares to a sample of 151branch office managers from the Spanish banking industry. The results show that both the direct effect and indirect effect, through the mediation of KS and KA, are significant in the relationship between ACAP and CV.

AB - Firms are continually looking for new ways to get the best results. In this study, the focus is on the relationship between absorptive capacity (ACAP) and customer value (CV), proposing a multiple mediation model to analyze this relationship.The study's contribution to the literature is to examine, empirically, the antecedents and determinants of this variable in greater depth. Thus, the research fills a gap in the literature through its analysis of the mediating role of knowledge stock (KS) and the knowledge application (KA). This study applies variance-based structural equation modeling via partial least squares to a sample of 151branch office managers from the Spanish banking industry. The results show that both the direct effect and indirect effect, through the mediation of KS and KA, are significant in the relationship between ACAP and CV.

U2 - 10.3990/2.346

DO - 10.3990/2.346

M3 - Conference contribution

SN - 9789036540568

BT - Proceedings of the 2nd International Symposium on Partial Least Squares Path Modeling

A2 - Henseler, Jörg

A2 - Ringle, Christian

A2 - Roldán, José

A2 - Cepeda, Gabriel

PB - University of Twente

CY - Enschede

T2 - 2015 PLS User Conference

Y2 - 16 June 2015 through 19 June 2015

ER -

Cepeda-Carrión I, Martelo-Landroguez S, Leal-Rodríguez AL, Leal-Millán A. Critical processes of knowledge management and value for the internal and external customers. In Henseler J, Ringle C, Roldán J, Cepeda G, editors, Proceedings of the 2nd International Symposium on Partial Least Squares Path Modeling: The Conference for PLS Users. Enschede: University of Twente. 2015 doi: 10.3990/2.346

Critical processes of knowledge management and value for the internal and external customers

Abstract

Conference

Access to Document

Fingerprint

Research output

Proceedings of the 2nd International Symposium on Partial Least Squares Path Modeling: The Conference for PLS Users

Cite this