Cue Utilization in Consumers' Quality Perceptions: Developing a New Conceptual Framework

Z. Chunhe, S.J. de Boer, Wouter van Rossum

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

    Original languageUndefined
    Title of host publicationService Systems and Service Management. Proceedings of ICSSSM '04, Volume I, 19-21 July 2004, Beijing, China
    EditorsJ. Chen
    Place of PublicationBeijing
    PublisherInternational Academic Publishers/ World Publishing Corp
    Pages326-328
    Number of pages3
    ISBN (Print)7-5062-6821-3
    Publication statusPublished - 2004

    Keywords

    • METIS-220441

    Cite this

    Chunhe, Z., de Boer, S. J., & van Rossum, W. (2004). Cue Utilization in Consumers' Quality Perceptions: Developing a New Conceptual Framework. In J. Chen (Ed.), Service Systems and Service Management. Proceedings of ICSSSM '04, Volume I, 19-21 July 2004, Beijing, China (pp. 326-328). Beijing: International Academic Publishers/ World Publishing Corp.