@inproceedings{c574301cdaa54602911227945020ad7e,
title = "Cue Utilization in Consumers' Quality Perceptions: Developing a New Conceptual Framework",
keywords = "METIS-220441",
author = "Z. Chunhe and \{de Boer\}, S.J. and \{van Rossum\}, Wouter",
year = "2004",
language = "Undefined",
isbn = "7-5062-6821-3",
pages = "326--328",
editor = "J. Chen",
booktitle = "Service Systems and Service Management. Proceedings of ICSSSM '04, Volume I, 19-21 July 2004, Beijing, China",
publisher = "International Academic Publishers/ World Publishing Corp",
}