Customer-Care-Center-Qualität: Messung und Nutzung

Zanna van der Aa^*, José Bloemer, Jörg Henseler, Ellen Roemer

^*Corresponding author for this work

Research output: Contribution to journal › Article › Academic

Access to Document

@article{82d0819deba44b3a9317bb8ef7b4b3cf,

title = "Customer-Care-Center-Qualit{\"a}t: Messung und Nutzung",

author = "{van der Aa}, Zanna and Jos{\'e} Bloemer and J{\"o}rg Henseler and Ellen Roemer",

year = "2013",

doi = "10.1365/s11621-013-0231-0",

language = "English",

volume = "30",

pages = "16--24",

journal = "Marketing review St. Gallen",

issn = "1865-6544",

publisher = "Springer",

number = "3",

}