Customer information systems: Approaching a new field in information systems from a new perspective

Ko de Ruyter, J.C. de Ruyter, J.J. Zuurbier

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    Recent years have witnessed an increasing awareness and need for information systems that can fulfil a role on the boundary between organisations and their environments. However, these so-called Customer Information Systems (CIS) have been developed using a traditional design approach with an emphasis on information systems that ignores the role of social systems in business decision-making. Consequently, a number of well-known problems concerning the use of information technology have also risen in the CIS area. Therefore, we propose a new design approach to CIS that addresses responsibilities and norms in business decision-making and focuses on the interplay between information systems design and organisational design. We propose extensions of current design issues that - if successful - could be of interest for researchers as well as practitioners.
    Original languageUndefined
    Pages (from-to)247-255
    Number of pages9
    JournalInformation and management
    Issue number24
    Publication statusPublished - 1993


    • IR-20653
    • METIS-124263

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