Cycle of Lean: Using the People’s Dialogue to Improve the Hoshin Kanri Process

Jose Franken*, Carien van Horne

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional


This chapter explains the “Cycle of Lean” model to support the understanding of Hoshin Kanri (HK) or policy development, deployment, and management process in higher education (HE). We explain the different steps in the HK process and the role and responsibility of each stakeholder in the process for adding value. We also describe the different types of dialogues and handshake results that take place within this process. We end this chapter with a discussion how HK in HE can become a sustainable Plan-Do-Check-Adjust (PDCA) process to create true learning organizations (Senge, 1990). We argue implementing HK in HE will run more smoothly with this HK model of supportive dialogues.
Original languageEnglish
Title of host publicationHoshin Kanri in Higher Education
Subtitle of host publicationA Guide to Strategy Development, Deployment, and Management
EditorsWilliam K. Balzer, Tammi Sinha
Place of PublicationNew York, NY
PublisherCRC Press (Taylor & Francis)
Number of pages8
ISBN (Electronic)978-1-003-34864-1
ISBN (Print)978-1-032-39157-1, 978-1-032-39156-4
Publication statusPublished - 13 Sept 2023


  • Policy Deployment
  • Process
  • Lean Management


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