Deciding to help: effects of risk and crisis communication

Marije Bakker (Corresponding Author), Johanna Helena Kerstholt, Ellen Giebels

Research output: Contribution to journalArticleAcademicpeer-review

2 Citations (Scopus)
14 Downloads (Pure)

Abstract

This study aimed to gain insight into the (combined) effects of risk and crisis communication on adequate behaviour during a crisis situation. In addition, it adds to the existing literature by examining the effects of risk and crisis communication on psychological factors that are involved in decision-making during a crisis. This study, utilizing a virtual environment, was a 3 (risk communication: risk information vs. risk information with course of action vs. control) × 2 (crisis communication: with recommended behaviours vs. without recommended behaviours) between subjects design. Both risk and crisis communication supported adequate behaviour in a crisis situation. In addition, through risk communication, participants had less affective reactions. Theoretical and practical implications are discussed.
Original languageEnglish
Pages (from-to)113-126
Number of pages14
JournalJournal of contingencies and crisis management
Volume26
Issue number1
DOIs
Publication statusPublished - Mar 2018

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communication
Communication
decision making
effect
Crisis communication
Risk communication
Virtual reality
Decision making
risk communication
Information risk

Keywords

  • UT-Hybrid-D

Cite this

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Deciding to help : effects of risk and crisis communication. / Bakker, Marije (Corresponding Author); Kerstholt, Johanna Helena; Giebels, Ellen.

In: Journal of contingencies and crisis management, Vol. 26, No. 1, 03.2018, p. 113-126.

Research output: Contribution to journalArticleAcademicpeer-review

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