Deciding to help: effects of risk and crisis communication

Marije Bakker (Corresponding Author), Johanna Helena Kerstholt, Ellen Giebels

Research output: Contribution to journalArticleAcademicpeer-review

5 Citations (Scopus)
40 Downloads (Pure)

Abstract

This study aimed to gain insight into the (combined) effects of risk and crisis communication on adequate behaviour during a crisis situation. In addition, it adds to the existing literature by examining the effects of risk and crisis communication on psychological factors that are involved in decision-making during a crisis. This study, utilizing a virtual environment, was a 3 (risk communication: risk information vs. risk information with course of action vs. control) × 2 (crisis communication: with recommended behaviours vs. without recommended behaviours) between subjects design. Both risk and crisis communication supported adequate behaviour in a crisis situation. In addition, through risk communication, participants had less affective reactions. Theoretical and practical implications are discussed.
Original languageEnglish
Pages (from-to)113-126
Number of pages14
JournalJournal of contingencies and crisis management
Volume26
Issue number1
DOIs
Publication statusPublished - Mar 2018

Keywords

  • UT-Hybrid-D

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