Demand articulation in emerging technologies: Intermediary user organisations as co-producers?

Wouter P.C. Boon, E.H.M. Moors, Ellen H.M. Moors, Stefan Kuhlmann, Ruud E.H.M. Smits

Research output: Contribution to journalArticleAcademicpeer-review

57 Citations (Scopus)
1 Downloads (Pure)

Abstract

User involvement is assumed to be beneficial to innovation processes. Intermediary user organisations contribute to articulating societal demands for innovations. However, the learning processes inside these organisations are still not understood well. Therefore, this paper empirically investigates intermediaries using an event history approach. It yields characteristic learning mechanisms, e.g. concerning the management of expectations or actively building a case. If intermediaries overcome challenges regarding positioning, representation and the level of proactivity, they can play a precarious role in demand articulation in the context of new technologies.
Original languageEnglish
Pages (from-to)242-252
Number of pages11
JournalResearch policy
Volume2011
Issue number40
DOIs
Publication statusPublished - 2011

Keywords

  • Intermediary organisations
  • Emerging technology
  • User involvement
  • IR-76892
  • Demand articulation
  • METIS-270595

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