Demand responsive transport as a social innovation - the case of Skewiel mobiel

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People are increasingly growing older. Growing older is likely to come with, for example, decreasing mobility and therefore increasing dependency. This can reduce the social connectedness of older people. As an effect, a social challenge is growing: loneliness. In response to this challenge, local governments offer mobility services that the elderly can use to go out. However, from our test bed of a mobility product-service system for seniors, we learned that many such services focus too much on transporting people from A to B, while the user experience of the service leaves room for improvement. In this paper we discuss how a demand responsive transport system, set-up as a social innovation, improves social connectedness, instead of delivering mobility alone. We found that the service itself provides social satisfaction, and that the service was not necessarily used for social activities. Rather, the service was used for activities of daily life.
Original languageEnglish
Title of host publicationThe Colors of Care
Subtitle of host publicationThe 9th International Conference on Design & Emotion, Bogota, Colombia, 6-10 October 2014
EditorsJuan Salamanca, Pieter Desmet, Andrés Burbano, Geke Ludden, Jorge Maya
Place of PublicationBogotá, Colombia
PublisherEdiciones Uniandes
ISBN (Print)9789587740707
Publication statusPublished - 6 Oct 2014
Event9th International Conference on Design and Emotion 2014: The Colors of Care - Universidad de los Andes, Bogota, Colombia
Duration: 6 Oct 201410 Oct 2014
Conference number: 9


Conference9th International Conference on Design and Emotion 2014
Internet address


  • METIS-307774
  • IR-93613


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