Abstract
People are increasingly growing older. Growing older is likely to come with, for example, decreasing
mobility and therefore increasing dependency. This can reduce the social connectedness
of older people. As an effect, a social challenge is growing: loneliness.
In response to this challenge, local governments offer mobility services that the elderly can
use to go out. However, from our test bed of a mobility product-service system for seniors, we
learned that many such services focus too much on transporting people from A to B, while the
user experience of the service leaves room for improvement. In this paper we discuss how a
demand responsive transport system, set-up as a social innovation, improves social connectedness,
instead of delivering mobility alone. We found that the service itself provides social satisfaction,
and that the service was not necessarily used for social activities. Rather, the service
was used for activities of daily life.
| Original language | English |
|---|---|
| Title of host publication | The Colors of Care |
| Subtitle of host publication | The 9th International Conference on Design & Emotion, Bogota, Colombia, 6-10 October 2014 |
| Editors | Juan Salamanca, Pieter Desmet, Andrés Burbano, Geke Ludden, Jorge Maya |
| Place of Publication | Bogotá, Colombia |
| Publisher | Ediciones Uniandes |
| Pages | 70-78 |
| ISBN (Print) | 9789587740707 |
| Publication status | Published - 6 Oct 2014 |
| Event | 9th International Conference on Design and Emotion 2014: The Colors of Care - Universidad de los Andes, Bogota, Colombia Duration: 6 Oct 2014 → 10 Oct 2014 Conference number: 9 https://uxmag.com/events/9th-design-and-emotion-conference-the-colors-of-care |
Conference
| Conference | 9th International Conference on Design and Emotion 2014 |
|---|---|
| Country | Colombia |
| City | Bogota |
| Period | 6/10/14 → 10/10/14 |
| Internet address |
Keywords
- METIS-307774
- IR-93613
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Cite this
Schotman, H., & Ludden, G. D. S. (2014). Demand responsive transport as a social innovation - the case of Skewiel mobiel. In J. Salamanca, P. Desmet, A. Burbano, G. Ludden, & J. Maya (Eds.), The Colors of Care: The 9th International Conference on Design & Emotion, Bogota, Colombia, 6-10 October 2014 (pp. 70-78). Bogotá, Colombia: Ediciones Uniandes.