Describing the issues of knowledge management in R&D: Towards a communication and analysis tool

I.C. Kerssens-van Drongelen, Petronella C. de Weerd-Nederhof, O.A.M. Fisscher

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Abstract

In this article, a comprehensive descriptive model of R&D knowledge management is presented and its use illustrated. Knowledge is defined as: information internalized by means of research, study or experience, that has value for the organization. First, the issue of knowledge management is placed in the context of R&D management, and set alongside what has been written in R&D management literature about topics such as information management, information technology in R&D, technology transfer, communication and organizational learning. Then, we present our descriptive model, and apply it in a case study concerning a Dutch multinational in the chemical industry. The model served as an aid to identify bottlenecks, and was a useful starting point for formulating improvement plans, some of which are presented. The paper concludes with an evaluation of the model as a communication and analysis tool, and ideas for further improvement.
Original languageUndefined
Pages (from-to)213-230
Number of pages18
JournalR & D management
Volume26
Issue number3
DOIs
Publication statusPublished - 1996

Keywords

  • METIS-124115
  • IR-71221

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