Design and Routine Dynamics

Organizational actors spend a tremendous amount of time and energy trying to intentionally change their routines. We conceptualize these intentional changes as routine design—intentional efforts to change one or more aspects of a routine to create a preferred situation. We review existing routines research on intentional change by showing how different perspectives on routines have generated different insights about the relationship between intentional change and design. We highlight a cognitive perspective, a practice perspective, and an ontological process perspective on routine design. We then draw on two perspectives inspired by design studies. Simon’s scientific perspective on design suggests that routines scholars study the effects and implications of designing artifacts. Schön’s reflective practice perspective on design suggests that routines scholars can examine how actors set the problem, engage in (re)framing, and in reflection-in-action. These design studies perspectives offer routines scholars a better understanding of efforts to intentionally change routines. Based on these insights from design studies, we develop a future research agenda for routine design.