Designing and Developing Lifelike, Engaging Lifestyle Coaching Agents and Scenarios for Multiparty Coaching Interaction

Research output: Contribution to conferencePaperAcademicpeer-review

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Abstract

The use of Embodied Conversational Agents (ECAs) in the domain
of lifestyle coaching has been the subject of many studies in the last
decades. With ageing populations in many countries, the pressure
on healthcare systems is increasing. ECAs can be a potential tool
to help combat this pressure through the promotion of a healthier
lifestyle among older adults, as well as through coaching and counselling
of older adults on how to manage their health. Designing
more lifelike and engaging ECAs is of key importance to further
this goal, as this could help encourage self-disclosure by the users
towards the ECAs, could make the ECAs more persuasive, and
could increase engagement and enjoyment of the interactions by
the users, among other things. The Council of Coaches project aims
to provide users with virtual coaching done by several lifestyle
coaching agents with different domains of expertise as well as
varying backstories, personalities, mannerisms, motivations and
looks, among other things. To work towards this goal, work has
been done on character and personality design for an initial set of
lifestyle coaching agents and defined initial interaction scenarios.
These were inspired by literature on coaching and ECAs, videos of
interactions between healthcare professionals and patient actors,
conversations with healthcare professionals, and brainstorming
sessions. This paper presents the work done within the project thus
far and closes out by presenting our plans to address the question:
What are the possible advantages and disadvantages of a multiple
agent approach as compared to a single agent approach to coaching
interactions with older adults?
Original languageEnglish
Publication statusPublished - 25 Mar 2019
EventWorkshop on Intelligent Conversation Agents in Home and Geriatric Care Applications 2018 - Stockholmsmässan, Stockholm, Sweden
Duration: 15 Jul 201815 Jul 2018

Workshop

WorkshopWorkshop on Intelligent Conversation Agents in Home and Geriatric Care Applications 2018
CountrySweden
CityStockholm
Period15/07/1815/07/18
OtherHeld in conjunction with the Federated AI Meeting (FAIM)

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Keywords

  • Characterisation
  • LIfestyle coaching agents
  • Multiparty interaction
  • Coaching
  • Embodied conversational agent and personality design
  • Scenario design

Cite this

Huizing, G. H., Klaassen, R., & Heylen, D. K. J. (2019). Designing and Developing Lifelike, Engaging Lifestyle Coaching Agents and Scenarios for Multiparty Coaching Interaction. Paper presented at Workshop on Intelligent Conversation Agents in Home and Geriatric Care Applications 2018, Stockholm, Sweden.
Huizing, Gerwin Harris ; Klaassen, Randy ; Heylen, Dirk K.J. / Designing and Developing Lifelike, Engaging Lifestyle Coaching Agents and Scenarios for Multiparty Coaching Interaction. Paper presented at Workshop on Intelligent Conversation Agents in Home and Geriatric Care Applications 2018, Stockholm, Sweden.
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abstract = "The use of Embodied Conversational Agents (ECAs) in the domainof lifestyle coaching has been the subject of many studies in the lastdecades. With ageing populations in many countries, the pressureon healthcare systems is increasing. ECAs can be a potential toolto help combat this pressure through the promotion of a healthierlifestyle among older adults, as well as through coaching and counsellingof older adults on how to manage their health. Designingmore lifelike and engaging ECAs is of key importance to furtherthis goal, as this could help encourage self-disclosure by the userstowards the ECAs, could make the ECAs more persuasive, andcould increase engagement and enjoyment of the interactions bythe users, among other things. The Council of Coaches project aimsto provide users with virtual coaching done by several lifestylecoaching agents with different domains of expertise as well asvarying backstories, personalities, mannerisms, motivations andlooks, among other things. To work towards this goal, work hasbeen done on character and personality design for an initial set oflifestyle coaching agents and defined initial interaction scenarios.These were inspired by literature on coaching and ECAs, videos ofinteractions between healthcare professionals and patient actors,conversations with healthcare professionals, and brainstormingsessions. This paper presents the work done within the project thusfar and closes out by presenting our plans to address the question:What are the possible advantages and disadvantages of a multipleagent approach as compared to a single agent approach to coachinginteractions with older adults?",
keywords = "Characterisation, LIfestyle coaching agents, Multiparty interaction, Coaching, Embodied conversational agent and personality design, Scenario design",
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Huizing, GH, Klaassen, R & Heylen, DKJ 2019, 'Designing and Developing Lifelike, Engaging Lifestyle Coaching Agents and Scenarios for Multiparty Coaching Interaction' Paper presented at Workshop on Intelligent Conversation Agents in Home and Geriatric Care Applications 2018, Stockholm, Sweden, 15/07/18 - 15/07/18, .

Designing and Developing Lifelike, Engaging Lifestyle Coaching Agents and Scenarios for Multiparty Coaching Interaction. / Huizing, Gerwin Harris; Klaassen, Randy ; Heylen, Dirk K.J.

2019. Paper presented at Workshop on Intelligent Conversation Agents in Home and Geriatric Care Applications 2018, Stockholm, Sweden.

Research output: Contribution to conferencePaperAcademicpeer-review

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T1 - Designing and Developing Lifelike, Engaging Lifestyle Coaching Agents and Scenarios for Multiparty Coaching Interaction

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AU - Klaassen, Randy

AU - Heylen, Dirk K.J.

PY - 2019/3/25

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N2 - The use of Embodied Conversational Agents (ECAs) in the domainof lifestyle coaching has been the subject of many studies in the lastdecades. With ageing populations in many countries, the pressureon healthcare systems is increasing. ECAs can be a potential toolto help combat this pressure through the promotion of a healthierlifestyle among older adults, as well as through coaching and counsellingof older adults on how to manage their health. Designingmore lifelike and engaging ECAs is of key importance to furtherthis goal, as this could help encourage self-disclosure by the userstowards the ECAs, could make the ECAs more persuasive, andcould increase engagement and enjoyment of the interactions bythe users, among other things. The Council of Coaches project aimsto provide users with virtual coaching done by several lifestylecoaching agents with different domains of expertise as well asvarying backstories, personalities, mannerisms, motivations andlooks, among other things. To work towards this goal, work hasbeen done on character and personality design for an initial set oflifestyle coaching agents and defined initial interaction scenarios.These were inspired by literature on coaching and ECAs, videos ofinteractions between healthcare professionals and patient actors,conversations with healthcare professionals, and brainstormingsessions. This paper presents the work done within the project thusfar and closes out by presenting our plans to address the question:What are the possible advantages and disadvantages of a multipleagent approach as compared to a single agent approach to coachinginteractions with older adults?

AB - The use of Embodied Conversational Agents (ECAs) in the domainof lifestyle coaching has been the subject of many studies in the lastdecades. With ageing populations in many countries, the pressureon healthcare systems is increasing. ECAs can be a potential toolto help combat this pressure through the promotion of a healthierlifestyle among older adults, as well as through coaching and counsellingof older adults on how to manage their health. Designingmore lifelike and engaging ECAs is of key importance to furtherthis goal, as this could help encourage self-disclosure by the userstowards the ECAs, could make the ECAs more persuasive, andcould increase engagement and enjoyment of the interactions bythe users, among other things. The Council of Coaches project aimsto provide users with virtual coaching done by several lifestylecoaching agents with different domains of expertise as well asvarying backstories, personalities, mannerisms, motivations andlooks, among other things. To work towards this goal, work hasbeen done on character and personality design for an initial set oflifestyle coaching agents and defined initial interaction scenarios.These were inspired by literature on coaching and ECAs, videos ofinteractions between healthcare professionals and patient actors,conversations with healthcare professionals, and brainstormingsessions. This paper presents the work done within the project thusfar and closes out by presenting our plans to address the question:What are the possible advantages and disadvantages of a multipleagent approach as compared to a single agent approach to coachinginteractions with older adults?

KW - Characterisation

KW - LIfestyle coaching agents

KW - Multiparty interaction

KW - Coaching

KW - Embodied conversational agent and personality design

KW - Scenario design

M3 - Paper

ER -

Huizing GH, Klaassen R, Heylen DKJ. Designing and Developing Lifelike, Engaging Lifestyle Coaching Agents and Scenarios for Multiparty Coaching Interaction. 2019. Paper presented at Workshop on Intelligent Conversation Agents in Home and Geriatric Care Applications 2018, Stockholm, Sweden.