Designing for user cognition and affect in a manual. Should there be special support for the latter?

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Abstract

In this paper we examine how to design software instructions for user cognition and affect. A basic and co-user manual are compared. The first provides fundamental support for both; the latter includes a buddy to further optimize support for user affect. The basic manual was faster and judged as easier to process than the co-user manual. In addition, it facilitated re-use. Both manuals supported perceived task-relevance, self-confidence and learning equally well. Research is discussed to explicate why the design worked well and how it can be improved.
Original languageUndefined
Pages (from-to)18-29
JournalLearning and instruction
Volume18
Issue number1
DOIs
Publication statusPublished - 2008

Keywords

  • METIS-253073
  • Minimalism
  • Affect
  • Software instructions
  • IR-78901

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