Designing government portal navigation around citizens' needs

Rob Klaassen; Joyce Karreman; Thea van der Geest

doi:10.1007/11823100_15

Designing government portal navigation around citizens' needs

Rob Klaassen, Joyce Karreman, Thea van der Geest

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

10 Citations (Scopus)

53 Downloads (Pure)

Abstract

Improving the usability of government portal sites requires a focus shift from system to user in both research and design. Empirical studies into user behavior are needed to support decisions on navigation, labeling and search systems. This paper presents such a study. Through scenario based interviews data were collected on citizens’ information seeking needs and search strategies. Additionally, server logs files were analyzed. The results demonstrated the complexity of the search task from a user perspective, and provided suggestions for user friendly portal design. On the basis of the results it was recommended that portal sites’ navigation systems should be context-rich, and labeling systems should be adapted to citizens’ colloquial speech.

Original language	English
Title of host publication	Electronic Government
Subtitle of host publication	5th International Conference, EGOV 2006, Krakow, Poland, September 4-8, 2006, Proceedings
Editors	Maria A. Wimmer, Hans J. Scholl, Åke Grönlund, Kim Viborg Andersen
Place of Publication	Berlin, Heidelberg
Publisher	Springer
Pages	162-173
Number of pages	12
ISBN (Electronic)	978-3-540-37687-3
ISBN (Print)	978-3-540-37686-6
DOIs	https://doi.org/10.1007/11823100_15
Publication status	Published - 2006
Event	5th International Conference on Electronic Government, EGOV 2006 - Kraków, Poland Duration: 4 Sept 2006 → 8 Sept 2006 Conference number: 5

Publication series

Name	Lecture Notes in Computer Science
Publisher	Springer
Volume	4084
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	5th International Conference on Electronic Government, EGOV 2006
Abbreviated title	EGOV
Country/Territory	Poland
City	Kraków
Period	4/09/06 → 8/09/06

Keywords

2023 OA procedure

Access to Document

10.1007/11823100_15

ArticleFinal published version, 0.99 MBLicence: Taverne

Cite this

Klaassen, R., Karreman, J., & van der Geest, T. (2006). Designing government portal navigation around citizens' needs. In M. A. Wimmer, H. J. Scholl, Å. Grönlund, & K. Viborg Andersen (Eds.), Electronic Government: 5th International Conference, EGOV 2006, Krakow, Poland, September 4-8, 2006, Proceedings (pp. 162-173). (Lecture Notes in Computer Science; Vol. 4084). Springer. https://doi.org/10.1007/11823100_15

Klaassen, Rob ; Karreman, Joyce ; van der Geest, Thea. / Designing government portal navigation around citizens' needs. Electronic Government: 5th International Conference, EGOV 2006, Krakow, Poland, September 4-8, 2006, Proceedings. editor / Maria A. Wimmer ; Hans J. Scholl ; Åke Grönlund ; Kim Viborg Andersen. Berlin, Heidelberg : Springer, 2006. pp. 162-173 (Lecture Notes in Computer Science).

@inproceedings{1e7e4d2f16a74e3bb8dec3c152eb97ee,

title = "Designing government portal navigation around citizens' needs",

abstract = "Improving the usability of government portal sites requires a focus shift from system to user in both research and design. Empirical studies into user behavior are needed to support decisions on navigation, labeling and search systems. This paper presents such a study. Through scenario based interviews data were collected on citizens{\textquoteright} information seeking needs and search strategies. Additionally, server logs files were analyzed. The results demonstrated the complexity of the search task from a user perspective, and provided suggestions for user friendly portal design. On the basis of the results it was recommended that portal sites{\textquoteright} navigation systems should be context-rich, and labeling systems should be adapted to citizens{\textquoteright} colloquial speech.",

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author = "Rob Klaassen and Joyce Karreman and {van der Geest}, Thea",

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editor = "Wimmer, {Maria A.} and Scholl, {Hans J.} and {\AA}ke Gr{\"o}nlund and {Viborg Andersen}, Kim",

booktitle = "Electronic Government",

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note = "5th International Conference on Electronic Government, EGOV 2006, EGOV ; Conference date: 04-09-2006 Through 08-09-2006",

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Klaassen, R, Karreman, J & van der Geest, T 2006, Designing government portal navigation around citizens' needs. in MA Wimmer, HJ Scholl, Å Grönlund & K Viborg Andersen (eds), Electronic Government: 5th International Conference, EGOV 2006, Krakow, Poland, September 4-8, 2006, Proceedings. Lecture Notes in Computer Science, vol. 4084, Springer, Berlin, Heidelberg, pp. 162-173, 5th International Conference on Electronic Government, EGOV 2006, Kraków, Poland, 4/09/06. https://doi.org/10.1007/11823100_15

Designing government portal navigation around citizens' needs. / Klaassen, Rob; Karreman, Joyce; van der Geest, Thea.
Electronic Government: 5th International Conference, EGOV 2006, Krakow, Poland, September 4-8, 2006, Proceedings. ed. / Maria A. Wimmer; Hans J. Scholl; Åke Grönlund; Kim Viborg Andersen. Berlin, Heidelberg: Springer, 2006. p. 162-173 (Lecture Notes in Computer Science; Vol. 4084).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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AU - Klaassen, Rob

AU - Karreman, Joyce

AU - van der Geest, Thea

N1 - Conference code: 5

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N2 - Improving the usability of government portal sites requires a focus shift from system to user in both research and design. Empirical studies into user behavior are needed to support decisions on navigation, labeling and search systems. This paper presents such a study. Through scenario based interviews data were collected on citizens’ information seeking needs and search strategies. Additionally, server logs files were analyzed. The results demonstrated the complexity of the search task from a user perspective, and provided suggestions for user friendly portal design. On the basis of the results it was recommended that portal sites’ navigation systems should be context-rich, and labeling systems should be adapted to citizens’ colloquial speech.

AB - Improving the usability of government portal sites requires a focus shift from system to user in both research and design. Empirical studies into user behavior are needed to support decisions on navigation, labeling and search systems. This paper presents such a study. Through scenario based interviews data were collected on citizens’ information seeking needs and search strategies. Additionally, server logs files were analyzed. The results demonstrated the complexity of the search task from a user perspective, and provided suggestions for user friendly portal design. On the basis of the results it was recommended that portal sites’ navigation systems should be context-rich, and labeling systems should be adapted to citizens’ colloquial speech.

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DO - 10.1007/11823100_15

M3 - Conference contribution

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Klaassen R, Karreman J, van der Geest T. Designing government portal navigation around citizens' needs. In Wimmer MA, Scholl HJ, Grönlund Å, Viborg Andersen K, editors, Electronic Government: 5th International Conference, EGOV 2006, Krakow, Poland, September 4-8, 2006, Proceedings. Berlin, Heidelberg: Springer. 2006. p. 162-173. (Lecture Notes in Computer Science). doi: 10.1007/11823100_15

Designing government portal navigation around citizens' needs

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