Designing Metrics to Evaluate the Help Center of Baidu Cloud

Zhijun Gao, Yuxin Gao, Jingjing Xu

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Original languageEnglish
Title of host publicationSIGDOC '19
Subtitle of host publicationProceedings of the 37th ACM International Conference on the Design of Communication
Place of PublicationNew York, NY, USA
PublisherACM Press
Number of pages7
ISBN (Print)978-1-4503-6790-5
DOIs
Publication statusPublished - 2019
Event37th ACM International Conference on the Design of Communication, SIGDOC 2019: Broadening the Boundaries of Communication Design - Portland State University, Portland, United States
Duration: 4 Oct 20196 Oct 2019
Conference number: 37

Publication series

NameSIGDOC '19
PublisherACM

Conference

Conference37th ACM International Conference on the Design of Communication, SIGDOC 2019
Abbreviated titleSIGDOC 2019
CountryUnited States
CityPortland
Period4/10/196/10/19

Keywords

  • help center evaluation
  • quality evaluation
  • technical information
  • web metrics

Cite this

Gao, Z., Gao, Y., & Xu, J. (2019). Designing Metrics to Evaluate the Help Center of Baidu Cloud. In SIGDOC '19: Proceedings of the 37th ACM International Conference on the Design of Communication [28] (SIGDOC '19). New York, NY, USA: ACM Press. https://doi.org/10.1145/3328020.3353936