Designing Metrics to Evaluate the Help Center of Baidu Cloud

Zhijun Gao, Yuxin Gao, Jingjing Xu

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Original languageEnglish
Title of host publicationSIGDOC '19
Subtitle of host publicationProceedings of the 37th ACM International Conference on the Design of Communication
Place of PublicationNew York, NY, USA
PublisherACM Press
Number of pages7
ISBN (Print)978-1-4503-6790-5
DOIs
Publication statusPublished - 2019
Event37th ACM International Conference on the Design of Communication, SIGDOC 2019: Broadening the Boundaries of Communication Design - Portland State University, Portland, United States
Duration: 4 Oct 20196 Oct 2019
Conference number: 37

Publication series

NameSIGDOC '19
PublisherACM

Conference

Conference37th ACM International Conference on the Design of Communication, SIGDOC 2019
Abbreviated titleSIGDOC 2019
CountryUnited States
CityPortland
Period4/10/196/10/19

Keywords

  • help center evaluation
  • quality evaluation
  • technical information
  • web metrics

Cite this

Gao, Z., Gao, Y., & Xu, J. (2019). Designing Metrics to Evaluate the Help Center of Baidu Cloud. In SIGDOC '19: Proceedings of the 37th ACM International Conference on the Design of Communication [28] (SIGDOC '19). New York, NY, USA: ACM Press. https://doi.org/10.1145/3328020.3353936
Gao, Zhijun ; Gao, Yuxin ; Xu, Jingjing. / Designing Metrics to Evaluate the Help Center of Baidu Cloud. SIGDOC '19: Proceedings of the 37th ACM International Conference on the Design of Communication. New York, NY, USA : ACM Press, 2019. (SIGDOC '19).
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title = "Designing Metrics to Evaluate the Help Center of Baidu Cloud",
keywords = "help center evaluation, quality evaluation, technical information, web metrics",
author = "Zhijun Gao and Yuxin Gao and Jingjing Xu",
year = "2019",
doi = "10.1145/3328020.3353936",
language = "English",
isbn = "978-1-4503-6790-5",
series = "SIGDOC '19",
publisher = "ACM Press",
booktitle = "SIGDOC '19",

}

Gao, Z, Gao, Y & Xu, J 2019, Designing Metrics to Evaluate the Help Center of Baidu Cloud. in SIGDOC '19: Proceedings of the 37th ACM International Conference on the Design of Communication., 28, SIGDOC '19, ACM Press, New York, NY, USA, 37th ACM International Conference on the Design of Communication, SIGDOC 2019, Portland, United States, 4/10/19. https://doi.org/10.1145/3328020.3353936

Designing Metrics to Evaluate the Help Center of Baidu Cloud. / Gao, Zhijun; Gao, Yuxin; Xu, Jingjing.

SIGDOC '19: Proceedings of the 37th ACM International Conference on the Design of Communication. New York, NY, USA : ACM Press, 2019. 28 (SIGDOC '19).

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

TY - GEN

T1 - Designing Metrics to Evaluate the Help Center of Baidu Cloud

AU - Gao, Zhijun

AU - Gao, Yuxin

AU - Xu, Jingjing

PY - 2019

Y1 - 2019

KW - help center evaluation

KW - quality evaluation

KW - technical information

KW - web metrics

U2 - 10.1145/3328020.3353936

DO - 10.1145/3328020.3353936

M3 - Conference contribution

SN - 978-1-4503-6790-5

T3 - SIGDOC '19

BT - SIGDOC '19

PB - ACM Press

CY - New York, NY, USA

ER -

Gao Z, Gao Y, Xu J. Designing Metrics to Evaluate the Help Center of Baidu Cloud. In SIGDOC '19: Proceedings of the 37th ACM International Conference on the Design of Communication. New York, NY, USA: ACM Press. 2019. 28. (SIGDOC '19). https://doi.org/10.1145/3328020.3353936