Designing organizational memories: Concept and method

Organizational memory, has become a popular theme in management studies, leading to theoretically valuable conceptualizations, which, however, often fail in their practical usability. Recently, organizational memory has also become a topic in the field of information systems. This article tries to bridge the gap between these organizational conceptualizations and information systems by proposing methods for organizational memory contents (knowledge and information) analysis and the analysis of organizational memory means (procedures and media). These methods describe an approach to organizational memory design that, according to the author, should be complemented by methods for organizational memory evolution. The design approach is further clarified by a case scenario.