Developing a Services Science Graduation Programme at the University of Twente

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Abstract

The recent growth in the services sector implies that more people must be trained in this area. This inspired us to develop a Services Science Graduation Programme at the University of Twente, the Netherlands. We propose a study programme of five years, consisting of a Master phase of two years and a PhD phase of three years. This paper reports on our efforts to develop our Services Science Graduation Programme. Our approach in the development of this programme consisted of two phases: 1. we performed a survey of the programmes of other institutions in order to identify service concerns to be covered, but also patterns and strategies, and 2. we defined a programme with enough coverage, taking into consideration the local resources (course and lecturers) so that the programme can start immediately. In our survey we catalogued 386 courses offered in 35 programmes related to Services Science worldwide. The topics have been organised according to generic service activities, in an attempt to define the elements that should or could be covered by a Services Science programme. We conclude that although we have reused available courses, we have defined a Services Science programme with acceptable coverage of service concerns. Furthermore, specialisation can be attained by means of projects and traineeships in particular areas or application domains.
Original languageUndefined
Title of host publicationTransforming Engineering Education: Creating Interdisciplinary Skills for Complex Global Environments, 2010 IEEE
Place of PublicationLos Alamitos
PublisherIEEE Computer Society
Pages1-18
Number of pages18
ISBN (Print)978-1-4244-6040-3
DOIs
Publication statusPublished - 2010

Publication series

Name
PublisherIEEE Computer Society Press

Keywords

  • METIS-268584
  • SCS-Services
  • EWI-18170
  • IR-72511

Cite this

Sorathia, V. S., Ferreira Pires, L., Pires, L. F., van Sinderen, M. J., & Wijnhoven, A. B. J. M. (2010). Developing a Services Science Graduation Programme at the University of Twente. In Transforming Engineering Education: Creating Interdisciplinary Skills for Complex Global Environments, 2010 IEEE (pp. 1-18). Los Alamitos: IEEE Computer Society. https://doi.org/10.1109/TEE.2010.5508892