Development of a benchmark tool for cancer centers; Results from a pilot exercise

Anke Wind, Joris Van Dijk, Isabelle Nefkens, Wineke Van Lent, Péter Nagy, Ernestas Janulionis, Tuula Helander, Francisco Rocha-Goncalves, Wim Van Harten (Corresponding Author)

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Abstract

Background: Differences in cancer survival exist between countries in Europe. Benchmarking of good practices can assist cancer centers to improve their services aiming for reduced inequalities. The aim of the BENCH-CAN project was to develop a cancer care benchmark tool, identify performance differences and yield good practice examples, contributing to improving the quality of interdisciplinary care. This paper describes the development of this benchmark tool and its validation in cancer centers throughout Europe. Methods: A benchmark tool was developed and executed according to a 13 step benchmarking process. Indicator selection was based on literature, existing accreditation systems, and expert opinions. A final format was tested in eight cancer centers. Center visits by a team of minimally 3 persons, including a patient representative, were performed to verify information, grasp context and check on additional questions (through semi-structured interviews). Based on the visits, the benchmark methodology identified opportunities for improvement. Results: The final tool existed of 61 qualitative and 141 quantitative indicators, which were structured in an evaluative framework. Data from all eight participating centers showed inter-organization variability on many indicators, such as bed utilization and provision of survivorship care. Subsequently, improvement suggestions for centers were made; 85% of which were agreed upon. Conclusion: A benchmarking tool for cancer centers was successfully developed and tested and is available in an open format. The tool allows comparison of inter-organizational performance. Improvement opportunities were successfully identified for every center involved and the tool was positively evaluated.

Original languageEnglish
Article number764
JournalBMC health services research
Volume18
Issue number1
DOIs
Publication statusPublished - 10 Oct 2018

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Benchmarking
Neoplasms
Patient Advocacy
Accreditation
Quality of Health Care
Expert Testimony
Hand Strength
Survival Rate
Organizations
Interviews
Survival

Keywords

  • Benchmarking
  • Cancer centers
  • Quality improvement
  • Quality of care

Cite this

Wind, Anke ; Van Dijk, Joris ; Nefkens, Isabelle ; Van Lent, Wineke ; Nagy, Péter ; Janulionis, Ernestas ; Helander, Tuula ; Rocha-Goncalves, Francisco ; Van Harten, Wim. / Development of a benchmark tool for cancer centers; Results from a pilot exercise. In: BMC health services research. 2018 ; Vol. 18, No. 1.
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abstract = "Background: Differences in cancer survival exist between countries in Europe. Benchmarking of good practices can assist cancer centers to improve their services aiming for reduced inequalities. The aim of the BENCH-CAN project was to develop a cancer care benchmark tool, identify performance differences and yield good practice examples, contributing to improving the quality of interdisciplinary care. This paper describes the development of this benchmark tool and its validation in cancer centers throughout Europe. Methods: A benchmark tool was developed and executed according to a 13 step benchmarking process. Indicator selection was based on literature, existing accreditation systems, and expert opinions. A final format was tested in eight cancer centers. Center visits by a team of minimally 3 persons, including a patient representative, were performed to verify information, grasp context and check on additional questions (through semi-structured interviews). Based on the visits, the benchmark methodology identified opportunities for improvement. Results: The final tool existed of 61 qualitative and 141 quantitative indicators, which were structured in an evaluative framework. Data from all eight participating centers showed inter-organization variability on many indicators, such as bed utilization and provision of survivorship care. Subsequently, improvement suggestions for centers were made; 85{\%} of which were agreed upon. Conclusion: A benchmarking tool for cancer centers was successfully developed and tested and is available in an open format. The tool allows comparison of inter-organizational performance. Improvement opportunities were successfully identified for every center involved and the tool was positively evaluated.",
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Wind, A, Van Dijk, J, Nefkens, I, Van Lent, W, Nagy, P, Janulionis, E, Helander, T, Rocha-Goncalves, F & Van Harten, W 2018, 'Development of a benchmark tool for cancer centers; Results from a pilot exercise' BMC health services research, vol. 18, no. 1, 764. https://doi.org/10.1186/s12913-018-3574-z

Development of a benchmark tool for cancer centers; Results from a pilot exercise. / Wind, Anke; Van Dijk, Joris; Nefkens, Isabelle; Van Lent, Wineke; Nagy, Péter; Janulionis, Ernestas; Helander, Tuula; Rocha-Goncalves, Francisco; Van Harten, Wim (Corresponding Author).

In: BMC health services research, Vol. 18, No. 1, 764, 10.10.2018.

Research output: Contribution to journalArticleAcademicpeer-review

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AU - Van Dijk, Joris

AU - Nefkens, Isabelle

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AU - Nagy, Péter

AU - Janulionis, Ernestas

AU - Helander, Tuula

AU - Rocha-Goncalves, Francisco

AU - Van Harten, Wim

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