Discovering Strategies to Improve Business Value in Outsourcing Projects

Laura Ponisio, Pascal van Eck, P. Vruggink

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    Abstract

    This paper deals with the problem of leveraging client business value in a software development outsourcing relationship. We have observed software development projects from two different Dutch IT outsourcing companies and studied the approach they apply in their (successful) projects. The results show that they create a role dedicated to facilitate communication. This arrangement has the potential to put team members in a better position to communicate, facilitating the transfer of information supporting the rationale behind design decisions. Teams are thus better equipped to anticipate change and to react faster in solving everyday problems. This paper describes our observations and the practical implications we expect, such as the improvement of re-buy intention on the client's side.
    Original languageUndefined
    Title of host publicationProceedings of the Third Nordic Outsourcing Workshop NOW08
    Place of PublicationInverness, United Kingdom
    PublisherCarisma RCT and the Norwegian University of Science and Technology
    Pages-
    Number of pages9
    ISBN (Print)not assigned
    Publication statusPublished - 2008
    EventThird Nordic Outsourcing Workshop NOW08 - Inverness, United Kingdom
    Duration: 26 May 200827 May 2008

    Publication series

    Name
    PublisherCarisma RCT and the Norwegian University of Science and Technology
    NumberDTR08-9

    Workshop

    WorkshopThird Nordic Outsourcing Workshop NOW08
    Period26/05/0827/05/08
    Other26-27 May 2008

    Keywords

    • SCS-Services
    • EWI-13257
    • IR-64933
    • METIS-251142
    • CR-D.2

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