Dissatisfaction management: a study into the use of consumer dissatisfaction as a source of management information by organizations

J.C. de Ruyter

Research output: Thesis › PhD Thesis - Research UT, graduation UT

Original language	Undefined
Awarding Institution	University of Twente
Supervisors/Advisors	Brack, Antoni, Supervisor Kasper, J.D.P., Supervisor
Award date	12 Nov 1993
Place of Publication	Enschede
Publisher	University of Twente
Print ISBNs	90-9006525-3
Publication status	Published - 12 Nov 1993

Keywords

@phdthesis{6d8298fc094542768caf0a64c12c21b2,

title = "Dissatisfaction management: a study into the use of consumer dissatisfaction as a source of management information by organizations",

keywords = "METIS-123959",

author = "{de Ruyter}, J.C.",

year = "1993",

month = nov,

day = "12",

language = "Undefined",

isbn = "90-9006525-3",

publisher = "University of Twente",

address = "Netherlands",

type = "PhD Thesis - Research UT, graduation UT",

school = "University of Twente",

}