Dissatisfaction management: a study into the use of consumer dissatisfaction as a source of management information by organizations

J.C. de Ruyter

    Research output: ThesisPhD Thesis - Research UT, graduation UT

    Original languageUndefined
    Awarding Institution
    • University of Twente
    • Brack, Antoni, Supervisor
    • Kasper, J.D.P., Supervisor
    Award date12 Nov 1993
    Place of PublicationEnschede
    Print ISBNs90-9006525-3
    Publication statusPublished - 12 Nov 1993


    • METIS-123959

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