Double Trouble: The Effect of Eye Gaze on the Social Impression of Mobile Robotic Telepresence Operators

Edo De Wolf; Jamy Li

doi:10.1007/978-3-030-62056-1_30

Double Trouble: The Effect of Eye Gaze on the Social Impression of Mobile Robotic Telepresence Operators

Edo De Wolf^*, Jamy Li

^*Corresponding author for this work

Human Media Interaction

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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Abstract

Eye gaze is used to convey crucial information during interactions with humans and robots. Modern video conferencing systems, an aspect of mobile robotic telepresence (MRP) systems, have limited eye gaze functionality due to the Mona Lisa effect. This paper compares the effects of eye gaze during brief interactions with MRP operators. In an online between-subjects study (N = 79), participants viewed a video of a hallway encounter between a passer-by and an MRP system; the operator either used or did not use mutual gaze. We used an observer ‘trick’ to study the effect cheaply. Results showed that participants’ social impressions of the MRP operator were higher when the operator used versus did not use mutual gaze, showing that eye gaze can lead to an improvement in social perception even in a seemingly insignificant encounter such as a hallway passing. We argue for the importance of social acknowledgment cues to improve impressions of telepresence operators and to make mingling smoother and social roles more balanced. We describe potential opportunities for technological innovation in MRP systems and propose research directions to extend this work.

Original language	English
Title of host publication	Social Robotics
Subtitle of host publication	12th International Conference, ICSR 2020, Golden, CO, USA, November 14–18, 2020, Proceedings
Editors	Alan R. Wagner, David Feil-Seifer, Kerstin S. Haring, Silvia Rossi, Thomas Williams, Hongsheng He, Shuzhi Sam Ge
Place of Publication	Cham
Publisher	Springer
Chapter	30
Pages	357-368
Number of pages	12
ISBN (Electronic)	978-3-030-62056-1
ISBN (Print)	978-3-030-62055-4
DOIs	https://doi.org/10.1007/978-3-030-62056-1_30
Publication status	Published - 6 Nov 2020
Event	12th International Conference on Social Robotics, ICSR 2020 - Online Conference, Boulder, United States Duration: 14 Nov 2020 → 18 Nov 2020 Conference number: 12 https://sites.psu.edu/icsr2020/keynote/

Publication series

Name	Lecture Notes in Computer Science
Volume	12483

Conference

Conference	12th International Conference on Social Robotics, ICSR 2020
Abbreviated title	ICSR 2020
Country/Territory	United States
City	Boulder
Period	14/11/20 → 18/11/20
Internet address	https://sites.psu.edu/icsr2020/keynote/

Keywords

n/a OA procedure

Access to Document

10.1007/978-3-030-62056-1_30

Cite this

De Wolf, E., & Li, J. (2020). Double Trouble: The Effect of Eye Gaze on the Social Impression of Mobile Robotic Telepresence Operators. In A. R. Wagner, D. Feil-Seifer, K. S. Haring, S. Rossi, T. Williams, H. He, & S. Sam Ge (Eds.), Social Robotics: 12th International Conference, ICSR 2020, Golden, CO, USA, November 14–18, 2020, Proceedings (pp. 357-368). (Lecture Notes in Computer Science; Vol. 12483). Springer. https://doi.org/10.1007/978-3-030-62056-1_30

De Wolf, Edo ; Li, Jamy. / Double Trouble: The Effect of Eye Gaze on the Social Impression of Mobile Robotic Telepresence Operators. Social Robotics: 12th International Conference, ICSR 2020, Golden, CO, USA, November 14–18, 2020, Proceedings. editor / Alan R. Wagner ; David Feil-Seifer ; Kerstin S. Haring ; Silvia Rossi ; Thomas Williams ; Hongsheng He ; Shuzhi Sam Ge. Cham : Springer, 2020. pp. 357-368 (Lecture Notes in Computer Science).

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title = "Double Trouble: The Effect of Eye Gaze on the Social Impression of Mobile Robotic Telepresence Operators",

abstract = "Eye gaze is used to convey crucial information during interactions with humans and robots. Modern video conferencing systems, an aspect of mobile robotic telepresence (MRP) systems, have limited eye gaze functionality due to the Mona Lisa effect. This paper compares the effects of eye gaze during brief interactions with MRP operators. In an online between-subjects study (N = 79), participants viewed a video of a hallway encounter between a passer-by and an MRP system; the operator either used or did not use mutual gaze. We used an observer {\textquoteleft}trick{\textquoteright} to study the effect cheaply. Results showed that participants{\textquoteright} social impressions of the MRP operator were higher when the operator used versus did not use mutual gaze, showing that eye gaze can lead to an improvement in social perception even in a seemingly insignificant encounter such as a hallway passing. We argue for the importance of social acknowledgment cues to improve impressions of telepresence operators and to make mingling smoother and social roles more balanced. We describe potential opportunities for technological innovation in MRP systems and propose research directions to extend this work.",

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De Wolf, E & Li, J 2020, Double Trouble: The Effect of Eye Gaze on the Social Impression of Mobile Robotic Telepresence Operators. in AR Wagner, D Feil-Seifer, KS Haring, S Rossi, T Williams, H He & S Sam Ge (eds), Social Robotics: 12th International Conference, ICSR 2020, Golden, CO, USA, November 14–18, 2020, Proceedings. Lecture Notes in Computer Science, vol. 12483, Springer, Cham, pp. 357-368, 12th International Conference on Social Robotics, ICSR 2020, Boulder, United States, 14/11/20. https://doi.org/10.1007/978-3-030-62056-1_30

Double Trouble: The Effect of Eye Gaze on the Social Impression of Mobile Robotic Telepresence Operators. / De Wolf, Edo; Li, Jamy.
Social Robotics: 12th International Conference, ICSR 2020, Golden, CO, USA, November 14–18, 2020, Proceedings. ed. / Alan R. Wagner; David Feil-Seifer; Kerstin S. Haring; Silvia Rossi; Thomas Williams; Hongsheng He; Shuzhi Sam Ge. Cham: Springer, 2020. p. 357-368 (Lecture Notes in Computer Science; Vol. 12483).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

TY - GEN

T1 - Double Trouble: The Effect of Eye Gaze on the Social Impression of Mobile Robotic Telepresence Operators

AU - De Wolf, Edo

AU - Li, Jamy

N1 - Conference code: 12

PY - 2020/11/6

Y1 - 2020/11/6

N2 - Eye gaze is used to convey crucial information during interactions with humans and robots. Modern video conferencing systems, an aspect of mobile robotic telepresence (MRP) systems, have limited eye gaze functionality due to the Mona Lisa effect. This paper compares the effects of eye gaze during brief interactions with MRP operators. In an online between-subjects study (N = 79), participants viewed a video of a hallway encounter between a passer-by and an MRP system; the operator either used or did not use mutual gaze. We used an observer ‘trick’ to study the effect cheaply. Results showed that participants’ social impressions of the MRP operator were higher when the operator used versus did not use mutual gaze, showing that eye gaze can lead to an improvement in social perception even in a seemingly insignificant encounter such as a hallway passing. We argue for the importance of social acknowledgment cues to improve impressions of telepresence operators and to make mingling smoother and social roles more balanced. We describe potential opportunities for technological innovation in MRP systems and propose research directions to extend this work.

AB - Eye gaze is used to convey crucial information during interactions with humans and robots. Modern video conferencing systems, an aspect of mobile robotic telepresence (MRP) systems, have limited eye gaze functionality due to the Mona Lisa effect. This paper compares the effects of eye gaze during brief interactions with MRP operators. In an online between-subjects study (N = 79), participants viewed a video of a hallway encounter between a passer-by and an MRP system; the operator either used or did not use mutual gaze. We used an observer ‘trick’ to study the effect cheaply. Results showed that participants’ social impressions of the MRP operator were higher when the operator used versus did not use mutual gaze, showing that eye gaze can lead to an improvement in social perception even in a seemingly insignificant encounter such as a hallway passing. We argue for the importance of social acknowledgment cues to improve impressions of telepresence operators and to make mingling smoother and social roles more balanced. We describe potential opportunities for technological innovation in MRP systems and propose research directions to extend this work.

KW - n/a OA procedure

U2 - 10.1007/978-3-030-62056-1_30

DO - 10.1007/978-3-030-62056-1_30

M3 - Conference contribution

SN - 978-3-030-62055-4

T3 - Lecture Notes in Computer Science

SP - 357

EP - 368

BT - Social Robotics

A2 - Wagner, Alan R.

A2 - Feil-Seifer, David

A2 - Haring, Kerstin S.

A2 - Rossi, Silvia

A2 - Williams, Thomas

A2 - He, Hongsheng

A2 - Sam Ge, Shuzhi

PB - Springer

CY - Cham

T2 - 12th International Conference on Social Robotics, ICSR 2020

Y2 - 14 November 2020 through 18 November 2020

ER -

De Wolf E, Li J. Double Trouble: The Effect of Eye Gaze on the Social Impression of Mobile Robotic Telepresence Operators. In Wagner AR, Feil-Seifer D, Haring KS, Rossi S, Williams T, He H, Sam Ge S, editors, Social Robotics: 12th International Conference, ICSR 2020, Golden, CO, USA, November 14–18, 2020, Proceedings. Cham: Springer. 2020. p. 357-368. (Lecture Notes in Computer Science). doi: 10.1007/978-3-030-62056-1_30

Double Trouble: The Effect of Eye Gaze on the Social Impression of Mobile Robotic Telepresence Operators

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