E-governmental value chain models : E-government from a business (modelling) perspective

Arjen Wassenaar

Research output: Contribution to conferencePaperAcademic

18 Citations (Scopus)
1540 Downloads (Pure)


The paper considers electronic governmental activities from a business perspective, resulting in a so-called governmental value chain model. This model aims to support practitioners for better understanding and realisation of joint organisational and information system innovations in the public sector. It consists of a legislative, administrative and juridical function embracing three fields of legislative governance, administrative (resource) management and governmental service delivery management. Each field is structured after a strategic-constitutional, tactical-intermediation and operational-retail level. This model is an effort to transfer business concepts to electronic government in the public sector. Basically governmental activities are considered as a value chain linking the ¿trading¿ partners like citizens, administrative agencies and constitutional institutions
Original languageUndefined
Publication statusPublished - 2000
Event11th International Conference on Database and Expert Systems Applications, DEXA 2000 - University of Greenwich, London, United Kingdom
Duration: 4 Sep 20008 Sep 2000
Conference number: 11


Conference11th International Conference on Database and Expert Systems Applications, DEXA 2000
Abbreviated titleDEXA
Country/TerritoryUnited Kingdom
Internet address


  • IR-55943

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