eServices for Citizens: The Dutch Usage Case

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    28 Citations (Scopus)

    Abstract

    In most countries, the maturity of eService delivery is measured by the supply of electronic service delivery. However, in many countries there is a gap between the supply and demand of eServices. We studied the actual use of eServices and the potential use of eServices in the Netherlands. We found a gap between the actual and potential use of eServices. Main explanations for this gap are the lack of knowledge about the availability of eServices, the media use characteristics and the social characteristics of the (non)users. Conclusions of our study are that the potential usage is high and second, simply putting services online is not enough. People have to get to know the services and need the skills to use them. Implications for future research are that we need a deeper understanding of factors that underlie the use of eServices, since supply alone will not lead to use of eServices.
    Original languageEnglish
    Title of host publicationElectronic Government
    Subtitle of host publication6th International Conference, EGOV 2007, Regensburg, Germany, September 3-7, 2007. Proceedings
    EditorsMaria A. Wimmer, Jochen Scholl, Åke Grönlund
    Place of PublicationBerlin
    PublisherSpringer
    Pages155-166
    Number of pages12
    ISBN (Electronic)978-3-540-74444-3
    ISBN (Print)978-3-540-74443-6
    DOIs
    Publication statusPublished - 2007
    Event6th International Conference on Electronic Government, EGOV 2007 - Regensburg, Germany
    Duration: 3 Sep 20077 Sep 2007
    Conference number: 6

    Publication series

    NameLecture Notes in Computer Science
    PublisherSpringer
    Volume4656
    ISSN (Print)0302-9743
    ISSN (Electronic)1611-3349

    Conference

    Conference6th International Conference on Electronic Government, EGOV 2007
    Abbreviated titleEGOV
    CountryGermany
    CityRegensburg
    Period3/09/077/09/07

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    Keywords

    • METIS-243859

    Cite this

    van Dijk, J., Pieterson, W., van Deursen, A., & Ebbers, W. (2007). eServices for Citizens: The Dutch Usage Case. In M. A. Wimmer, J. Scholl, & Å. Grönlund (Eds.), Electronic Government: 6th International Conference, EGOV 2007, Regensburg, Germany, September 3-7, 2007. Proceedings (pp. 155-166). (Lecture Notes in Computer Science; Vol. 4656). Berlin: Springer. https://doi.org/10.1007/978-3-540-74444-3_14
    van Dijk, Jan ; Pieterson, Willem ; van Deursen, Alexander ; Ebbers, Wolfgang. / eServices for Citizens : The Dutch Usage Case. Electronic Government: 6th International Conference, EGOV 2007, Regensburg, Germany, September 3-7, 2007. Proceedings. editor / Maria A. Wimmer ; Jochen Scholl ; Åke Grönlund. Berlin : Springer, 2007. pp. 155-166 (Lecture Notes in Computer Science).
    @inproceedings{622c50f3287748fcb0ca37fc5cb59312,
    title = "eServices for Citizens: The Dutch Usage Case",
    abstract = "In most countries, the maturity of eService delivery is measured by the supply of electronic service delivery. However, in many countries there is a gap between the supply and demand of eServices. We studied the actual use of eServices and the potential use of eServices in the Netherlands. We found a gap between the actual and potential use of eServices. Main explanations for this gap are the lack of knowledge about the availability of eServices, the media use characteristics and the social characteristics of the (non)users. Conclusions of our study are that the potential usage is high and second, simply putting services online is not enough. People have to get to know the services and need the skills to use them. Implications for future research are that we need a deeper understanding of factors that underlie the use of eServices, since supply alone will not lead to use of eServices.",
    keywords = "METIS-243859",
    author = "{van Dijk}, Jan and Willem Pieterson and {van Deursen}, Alexander and Wolfgang Ebbers",
    year = "2007",
    doi = "10.1007/978-3-540-74444-3_14",
    language = "English",
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    series = "Lecture Notes in Computer Science",
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    pages = "155--166",
    editor = "Wimmer, {Maria A.} and Jochen Scholl and {\AA}ke Gr{\"o}nlund",
    booktitle = "Electronic Government",

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    van Dijk, J, Pieterson, W, van Deursen, A & Ebbers, W 2007, eServices for Citizens: The Dutch Usage Case. in MA Wimmer, J Scholl & Å Grönlund (eds), Electronic Government: 6th International Conference, EGOV 2007, Regensburg, Germany, September 3-7, 2007. Proceedings. Lecture Notes in Computer Science, vol. 4656, Springer, Berlin, pp. 155-166, 6th International Conference on Electronic Government, EGOV 2007, Regensburg, Germany, 3/09/07. https://doi.org/10.1007/978-3-540-74444-3_14

    eServices for Citizens : The Dutch Usage Case. / van Dijk, Jan; Pieterson, Willem; van Deursen, Alexander; Ebbers, Wolfgang.

    Electronic Government: 6th International Conference, EGOV 2007, Regensburg, Germany, September 3-7, 2007. Proceedings. ed. / Maria A. Wimmer; Jochen Scholl; Åke Grönlund. Berlin : Springer, 2007. p. 155-166 (Lecture Notes in Computer Science; Vol. 4656).

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    TY - GEN

    T1 - eServices for Citizens

    T2 - The Dutch Usage Case

    AU - van Dijk, Jan

    AU - Pieterson, Willem

    AU - van Deursen, Alexander

    AU - Ebbers, Wolfgang

    PY - 2007

    Y1 - 2007

    N2 - In most countries, the maturity of eService delivery is measured by the supply of electronic service delivery. However, in many countries there is a gap between the supply and demand of eServices. We studied the actual use of eServices and the potential use of eServices in the Netherlands. We found a gap between the actual and potential use of eServices. Main explanations for this gap are the lack of knowledge about the availability of eServices, the media use characteristics and the social characteristics of the (non)users. Conclusions of our study are that the potential usage is high and second, simply putting services online is not enough. People have to get to know the services and need the skills to use them. Implications for future research are that we need a deeper understanding of factors that underlie the use of eServices, since supply alone will not lead to use of eServices.

    AB - In most countries, the maturity of eService delivery is measured by the supply of electronic service delivery. However, in many countries there is a gap between the supply and demand of eServices. We studied the actual use of eServices and the potential use of eServices in the Netherlands. We found a gap between the actual and potential use of eServices. Main explanations for this gap are the lack of knowledge about the availability of eServices, the media use characteristics and the social characteristics of the (non)users. Conclusions of our study are that the potential usage is high and second, simply putting services online is not enough. People have to get to know the services and need the skills to use them. Implications for future research are that we need a deeper understanding of factors that underlie the use of eServices, since supply alone will not lead to use of eServices.

    KW - METIS-243859

    U2 - 10.1007/978-3-540-74444-3_14

    DO - 10.1007/978-3-540-74444-3_14

    M3 - Conference contribution

    SN - 978-3-540-74443-6

    T3 - Lecture Notes in Computer Science

    SP - 155

    EP - 166

    BT - Electronic Government

    A2 - Wimmer, Maria A.

    A2 - Scholl, Jochen

    A2 - Grönlund, Åke

    PB - Springer

    CY - Berlin

    ER -

    van Dijk J, Pieterson W, van Deursen A, Ebbers W. eServices for Citizens: The Dutch Usage Case. In Wimmer MA, Scholl J, Grönlund Å, editors, Electronic Government: 6th International Conference, EGOV 2007, Regensburg, Germany, September 3-7, 2007. Proceedings. Berlin: Springer. 2007. p. 155-166. (Lecture Notes in Computer Science). https://doi.org/10.1007/978-3-540-74444-3_14