Easy-to-read Meets Accessible Web in the E-government Context

Thea van der Geest, Eric Martin Velleman

Research output: Contribution to journalArticleAcademicpeer-review

3 Citations (Scopus)
42 Downloads (Pure)

Abstract

In the e-government context, content of information and service systems needs to be accessible and easy-to-read. E-government systems are increasingly self-service systems. If the content of these systems is incomprehensible, citizens are not able to exercise their rights or fulfill their duties. Comprehensibility, however, is more than just providing text that is easy to read. The ease-of-understanding of a text is a result of the interplay between content characteristics, reader characteristics and task/context characteristics, as is the case for usability. This multi-faceted form of accessibility cannot be assessed and evaluated with just the existing easy-to-read guidelines. Measuring ease-of-understanding, which is a legal requirement for e-government systems and other public services, requires a process-oriented approach besides the currently available product-oriented easy-to-read guidelines.
Original languageEnglish
Pages (from-to)327-333
JournalProcedia computer science
Volume27
DOIs
Publication statusPublished - 2014

Keywords

  • METIS-303407
  • IR-90540

Cite this

van der Geest, Thea ; Velleman, Eric Martin. / Easy-to-read Meets Accessible Web in the E-government Context. In: Procedia computer science. 2014 ; Vol. 27. pp. 327-333.
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Easy-to-read Meets Accessible Web in the E-government Context. / van der Geest, Thea; Velleman, Eric Martin.

In: Procedia computer science, Vol. 27, 2014, p. 327-333.

Research output: Contribution to journalArticleAcademicpeer-review

TY - JOUR

T1 - Easy-to-read Meets Accessible Web in the E-government Context

AU - van der Geest, Thea

AU - Velleman, Eric Martin

N1 - Open access. 5th International Conference on Software Development and Technologies for Enhancing Accessibility and Fighting Info-exclusion, DSAI 2013.

PY - 2014

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AB - In the e-government context, content of information and service systems needs to be accessible and easy-to-read. E-government systems are increasingly self-service systems. If the content of these systems is incomprehensible, citizens are not able to exercise their rights or fulfill their duties. Comprehensibility, however, is more than just providing text that is easy to read. The ease-of-understanding of a text is a result of the interplay between content characteristics, reader characteristics and task/context characteristics, as is the case for usability. This multi-faceted form of accessibility cannot be assessed and evaluated with just the existing easy-to-read guidelines. Measuring ease-of-understanding, which is a legal requirement for e-government systems and other public services, requires a process-oriented approach besides the currently available product-oriented easy-to-read guidelines.

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KW - IR-90540

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