eCustoms Case Study: Mechanisms behind Co-operation Planning

Laura Ponisio, Pascal van Eck, L. Riemens

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    Members of existing e-commerce trading networks constantly assess their network to identify opportunities for increased co-operation and integration of e-commerce IT systems. Failing to identify the mechanisms involved in co-operation compromises correct investment decisions. In this paper, we use Systems Thinking as a reasoning model that helps decision makers to uncover such mechanisms. We use Systems Thinking to analyse a real-world case called eCustoms, an inter-organisational network of customs organisations. The resulting model explains the mechanism of planning co-operation in terms of a feedback loop that comprises political support, operational potential, and information flow. This mechanism also explains why it is important to select potential partners for closer co-operation as early as possible, the importance of willingness to participate, and the gain or loss of decision power that joining a network implies.
    Original languageUndefined
    Title of host publicationProceedings of the IADIS International Conference e-Commerce 2009
    Number of pages10
    ISBN (Print)978-972-8924-89-8
    Publication statusPublished - 2009
    EventIADIS International Conference e-Commerce 2009 - Algarve, Portugal
    Duration: 19 Jun 200921 Jun 2009

    Publication series

    PublisherIADIS Press


    ConferenceIADIS International Conference e-Commerce 2009
    Other19-21 June 2009


    • IR-68171
    • METIS-264081
    • ecustoms
    • EWI-16193
    • Systems Thinking
    • Systems Dynamics
    • SCS-Services
    • Inter-organisational networks

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