Effect of indirect information on system trust and control allocation

P. de Vries, C. Midden

Research output: Contribution to journalArticleAcademicpeer-review

11 Citations (Scopus)

Abstract

In contrast with most other experimental system trust research, this paper examines indirect information as a basis for trust. In experiment 1, the overall valence of an evaluation concerning a route planner was pitted against a consensus cue, i.e. a favourable opinion about the system endorsed by a minority versus a majority. A positive evaluation caused an increase of system trust, whereas a negative evaluation led to a decrease. Control allocation, i.e. choosing manual or automatic mode, however, remained unaffected. Furthermore, no effect was found of consensus; one explanation holds that, despite the absence of outcome feedback, displaying of routes on-screen provided interfering trust-relevant information. Focusing solely on the consensus effect in the absence of route display, experiment 2 revealed consensus to affect both trust and control allocation. These experiments show that trust-relevant information can be processed heuristically and systematically. Possibly, trust can also be based on direct information despite absence of feedback whether generated solutions are good or bad.
Original languageEnglish
Pages (from-to)17-29
Number of pages13
JournalBehaviour & information technology
Volume27
Issue number1
DOIs
Publication statusPublished - 2008

Keywords

  • System trust
  • Control allocation
  • Consensus
  • Indirect information
  • Information processing
  • Evaluations

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