Effective Monitoring and Control of Outsourced Software Development Projects

Laura Ponisio, Peter Vruggink

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    2 Citations (Scopus)
    245 Downloads (Pure)

    Abstract

    In our study of four outsourcing projects we discover mechanisms to support managerial decision making during software development processes. We report on Customer Office, a framework used in practice that facilitates reasoning about projects by highlighting information paths and making co-ordination issues explicit. The results suggest a key role of modularisation and standardisation to assist in value creation, by facilitating information flow and keeping the overview of the project. The practical implications of our findings are guidelines for managing outsourcing projects such as to have a modularised view of the project based on knowledge domains and to standardise co-ordination operations.
    Original languageEnglish
    Title of host publicationInformation Systems Development
    Subtitle of host publicationAsian Experiences
    EditorsWilliam Wei Song, Shenghua Xu, Changxuan Wan, Yuansheng Zhong, Wita Wojtkowski, Gregory Wojtkowski, Henry Linger
    Place of PublicationNew York
    PublisherSpringer
    Pages135-147
    Number of pages12
    ISBN (Electronic)978-1-4419-7355-9
    ISBN (Print)978-1-4419-7205-7
    DOIs
    Publication statusPublished - 2011
    Event18th International Conference on Information Systems Development, ISD 2009 - Nanchang, China
    Duration: 16 Sep 200919 Sep 2009
    Conference number: 18

    Conference

    Conference18th International Conference on Information Systems Development, ISD 2009
    Abbreviated titleISD
    CountryChina
    CityNanchang
    Period16/09/0919/09/09

    Keywords

    • METIS-264080
    • IR-68170
    • EWI-16192
    • Project management
    • Software development
    • Outsourcing

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