Effective Monitoring and Control of Outsourced Software Development Projects

Laura Ponisio; Peter Vruggink

doi:10.1007/978-1-4419-7355-9_12

Effective Monitoring and Control of Outsourced Software Development Projects

Laura Ponisio
, Peter Vruggink

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

2 Citations (Scopus)

553 Downloads (Pure)

Abstract

In our study of four outsourcing projects we discover mechanisms to support managerial decision making during software development processes. We report on Customer Office, a framework used in practice that facilitates reasoning about projects by highlighting information paths and making co-ordination issues explicit. The results suggest a key role of modularisation and standardisation to assist in value creation, by facilitating information flow and keeping the overview of the project. The practical implications of our findings are guidelines for managing outsourcing projects such as to have a modularised view of the project based on knowledge domains and to standardise co-ordination operations.

Original language	English
Title of host publication	Information Systems Development
Subtitle of host publication	Asian Experiences
Editors	William Wei Song, Shenghua Xu, Changxuan Wan, Yuansheng Zhong, Wita Wojtkowski, Gregory Wojtkowski, Henry Linger
Place of Publication	New York
Publisher	Springer
Pages	135-147
Number of pages	12
ISBN (Electronic)	978-1-4419-7355-9
ISBN (Print)	978-1-4419-7205-7
DOIs	https://doi.org/10.1007/978-1-4419-7355-9_12
Publication status	Published - 2011
Event	18th International Conference on Information Systems Development, ISD 2009 - Nanchang, China Duration: 16 Sept 2009 → 19 Sept 2009 Conference number: 18

Conference

Conference	18th International Conference on Information Systems Development, ISD 2009
Abbreviated title	ISD
Country/Territory	China
City	Nanchang
Period	16/09/09 → 19/09/09

Keywords

METIS-264080
IR-68170
EWI-16192
Project management
Software development
Outsourcing

Access to Document

10.1007/978-1-4419-7355-9_12

ponisioVrugginkISD09eprintsAccepted author version, 395 KB

Cite this

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title = "Effective Monitoring and Control of Outsourced Software Development Projects",

abstract = "In our study of four outsourcing projects we discover mechanisms to support managerial decision making during software development processes. We report on Customer Office, a framework used in practice that facilitates reasoning about projects by highlighting information paths and making co-ordination issues explicit. The results suggest a key role of modularisation and standardisation to assist in value creation, by facilitating information flow and keeping the overview of the project. The practical implications of our findings are guidelines for managing outsourcing projects such as to have a modularised view of the project based on knowledge domains and to standardise co-ordination operations.",

keywords = "METIS-264080, IR-68170, EWI-16192, Project management, Software development, Outsourcing",

author = "Laura Ponisio and Peter Vruggink",

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doi = "10.1007/978-1-4419-7355-9\_12",

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editor = "Song, \{William Wei\} and Shenghua Xu and Changxuan Wan and Yuansheng Zhong and Wita Wojtkowski and Gregory Wojtkowski and Henry Linger",

booktitle = "Information Systems Development",

publisher = "Springer",

address = "Germany",

note = "18th International Conference on Information Systems Development, ISD 2009, ISD ; Conference date: 16-09-2009 Through 19-09-2009",

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Ponisio, L & Vruggink, P 2011, Effective Monitoring and Control of Outsourced Software Development Projects. in WW Song, S Xu, C Wan, Y Zhong, W Wojtkowski, G Wojtkowski & H Linger (eds), Information Systems Development: Asian Experiences. Springer, New York, pp. 135-147, 18th International Conference on Information Systems Development, ISD 2009, Nanchang, China, 16/09/09. https://doi.org/10.1007/978-1-4419-7355-9_12

Effective Monitoring and Control of Outsourced Software Development Projects. / Ponisio, Laura; Vruggink, Peter.
Information Systems Development: Asian Experiences. ed. / William Wei Song; Shenghua Xu; Changxuan Wan; Yuansheng Zhong; Wita Wojtkowski; Gregory Wojtkowski; Henry Linger. New York: Springer, 2011. p. 135-147.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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T1 - Effective Monitoring and Control of Outsourced Software Development Projects

AU - Ponisio, Laura

AU - Vruggink, Peter

N1 - Conference code: 18

PY - 2011

Y1 - 2011

N2 - In our study of four outsourcing projects we discover mechanisms to support managerial decision making during software development processes. We report on Customer Office, a framework used in practice that facilitates reasoning about projects by highlighting information paths and making co-ordination issues explicit. The results suggest a key role of modularisation and standardisation to assist in value creation, by facilitating information flow and keeping the overview of the project. The practical implications of our findings are guidelines for managing outsourcing projects such as to have a modularised view of the project based on knowledge domains and to standardise co-ordination operations.

AB - In our study of four outsourcing projects we discover mechanisms to support managerial decision making during software development processes. We report on Customer Office, a framework used in practice that facilitates reasoning about projects by highlighting information paths and making co-ordination issues explicit. The results suggest a key role of modularisation and standardisation to assist in value creation, by facilitating information flow and keeping the overview of the project. The practical implications of our findings are guidelines for managing outsourcing projects such as to have a modularised view of the project based on knowledge domains and to standardise co-ordination operations.

KW - METIS-264080

KW - IR-68170

KW - EWI-16192

KW - Project management

KW - Software development

KW - Outsourcing

U2 - 10.1007/978-1-4419-7355-9_12

DO - 10.1007/978-1-4419-7355-9_12

M3 - Conference contribution

SN - 978-1-4419-7205-7

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EP - 147

BT - Information Systems Development

A2 - Song, William Wei

A2 - Xu, Shenghua

A2 - Wan, Changxuan

A2 - Zhong, Yuansheng

A2 - Wojtkowski, Wita

A2 - Wojtkowski, Gregory

A2 - Linger, Henry

PB - Springer

CY - New York

T2 - 18th International Conference on Information Systems Development, ISD 2009

Y2 - 16 September 2009 through 19 September 2009

ER -

Effective Monitoring and Control of Outsourced Software Development Projects

Abstract

Conference

Keywords

Access to Document

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Cite this